Skate Guard - Lloyd Center Ice Rink

The Sports Facilities Companies•Portland, OR

12d•Onsite

About The Position

The Skate Guard will be responsible for ensuring the safety and enjoyment of all visitors at the ice rink and will play a crucial role in maintaining a fun and safe environment for guests of all ages and skill levels.

Requirements

First-Aid/CPR certification
Can work with a wide variety of age groups
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Ability to multi-task and prioritize
Ability to remain calm and focused in difficult and stressful situations
Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
Must work well with others
Must take personal initiative for the betterment of the team and facility
Previous experience as a Skate Guard or in a similar role is preferred
Have sports experience or an interest to learn
Must be able to work irregular shifts to include nights, weekends, holidays based on facility schedules
Must be able to lift 40 pounds waist high
May be required to sit or stand for extended periods of time, whether indoors or outdoors, and squat, stoop, or bend into awkward positions while performing job functions
Facility has intermittent noise
Must be able to skate for extended periods
Must be able to walk intermittently
Must be able to work in cold environments for prolonged periods of time

Nice To Haves

2-4 years of experience in the sports/recreation field
Strong eye for detail and safety compliance
Experience in coaching or mentoring athletes or children
Proven success in being a quality team member
Experience and success in customer service, leadership, and organization
Action-oriented personality with a 'get it done' attitude and proficiency for efficiency

Responsibilities

Actively monitor the ice and remind skaters to follow all safety guidelines and rink rules
Address any unsafe behavior by skaters
Assist skaters including beginners requiring guidance or individuals who have fallen and need assistance getting up
Educate skaters about rink rules and encourage compliance to maintain a safe environment
Assist skaters in the use of appropriate gear such as helmets and skates
Respond to and notify management of any incidents, accidents, injuries, and altercations
Provide basic first aid in case of minor injuries
Alert management and assist with emergency situations as needed
Assist with special events, including set-up, monitoring, and clean-up as required
Provide courteous and friendly service to all guests and staff
Be knowledgeable about the facility, prices, services, promotions, and events
Know and enforce the facility's policies, procedures, and rules
Assist in maintaining the cleanliness of the ice and surrounding area
Report any maintenance issues to the management team
Assist other departments as necessary
Complete special projects, daily assignments, and other duties as directed by management