SJHP Specialty Services Durango Customer Service Representative

San Juan Regional Medical Center

126d • $16 - $20

About The Position

Creating Life Better Here starts with you. At San Juan Regional Medical Center, we're more than a healthcare provider—we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community. The CSR is entrusted to provide excellent service and set a positive tone for every customer while serving as the liaison between patients and clinical staff, demonstrating self-confidence, adaptability, and personal initiative. The CSR coordinates customer encounters and serves as the communication hub for the clinic, in an attentive, courteous, and competent manner.

Requirements

• High school diploma or GED

Nice To Haves

• Previous receptionist, clerical and/or secretarial experience preferred

Responsibilities

• Consistently exceeds customer service expectations
• Strong data entry and computer skills
• Achieves necessary skills to support obtaining referrals and authorizations, handling financial transactions, managing the patient’s medical records and clinic and hospital billing and coding
• Understands and follows policy and procedure
• Builds productive interpersonal relationships in every encounter
• Demonstrates teamwork
• Actively participates in the department
• Implements SJRMC’s Service Standards into daily work: Safety, Courtesy, Effectiveness, and Stewardship
• Other duties as assigned

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 501-1,000 employees