SIU Auto Insurance Field Investigator- VA

GAINSCO • Richmond, VA

8d • Onsite

About The Position

We are seeking a skilled and detail-oriented SIU Field Investigator to join our team. As an SIU Field Investigator, you will play a crucial role in identifying and preventing fraudulent claims by applying your technical knowledge and human relations skills. If you have a background in claims and investigative experience and are dedicated to maintaining the highest standards of integrity, we invite you to apply for this exciting opportunity.

Requirements

• High School Diploma or Equivalent.
• To perform the essential functions of this job an active Texas or Florida Adjuster License will be preferred to comply with state and GAINSCO requirements.
• Upon hire, additional license(s) may be required. If that is the case, license(s) must be obtained.
• All licenses must be maintained in accordance with state requirements.
• Minimum of 4 years of auto insurance claims experience required.
• Minimum 3 years of investigative experience required.
• Excellent verbal and written communications skills
• Ability to manage your own time while prioritizing multiple tasks
• Ability to remain calm when dealing with difficult customers
• Effective negotiating skills
• Ability to gather and analyze information in order to evaluate results and choose the best solution to the problem
• Field-based role with travel required. required candidate location is Virginia.

Nice To Haves

• CFE (Certified Fraud Examiner) or CIFI (Certified Insurance Fraud Investigator) certification is a plus.
• Preferred insurance handling experience for the states of: VA, MD, PA, NJ, OH, IL, FL, TX, UT, AL.
• Bilingual (English/Spanish) preferred
• Occasional weekend work may be required

Responsibilities

• Conduct thorough investigations of suspicious claims, including background checks, public record searches, and field interviews.
• Personally inspect vehicles, medical clinics, and accident scenes; collect evidence and take recorded statements.
• Perform Examinations Under Oath (EUO) and canvass neighborhoods for additional information.
• Use antifraud technology and investigative strategies to proactively identify questionable claims and initiate SIU referrals.
• Work closely with adjusters and internal departments to share findings and coordinate investigative efforts.
• Communicate with law enforcement, the National Insurance Crime Bureau (NICB), and regulatory agencies.
• Provide training and guidance to claims staff on fraud indicators and investigative best practices.
• Deliver timely updates and maintain detailed documentation in compliance with company and regulatory standards.
• Work closely with adjusters and internal departments to share findings and coordinate investigative efforts.
• Communicate with law enforcement, the National Insurance Crime Bureau (NICB), and regulatory agencies.
• Provide training and guidance to claims staff on fraud indicators and investigative best practices.
• Deliver timely updates and maintain detailed documentation in compliance with company and regulatory standards.
• Ensure investigations are conducted within legal and regulatory timelines.
• Stay current on industry trends, fraud schemes, and state-specific regulations.
• Report systemic issues or process gaps that impact the customer experience or claim outcomes.

Benefits

• Excellent benefits package: medical & dental, vision insurance, life insurance, short term and long term disability insurance.
• Parental Leave Policy.
• 401K + Company Match.
• PTO + Paid Company determined Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees