Site Support Specialist - Part Time

Briljent • Charlotte, NC

1d • Onsite

About The Position

Are you passionate about supporting the community through innovative technology solutions? Do you have a background in child welfare and thrive in training others on new systems? Are you a problem solver who enjoys helping teams succeed? If so, we’d love to hear from you!

Briljent is seeking a dynamic Part Time Site Support Specialist to join our team in Charlotte, NC, for a large-scale child welfare project. We are looking for someone with hands-on experience in child welfare, strong communication skills, and the ability to troubleshoot system issues while providing exceptional training and support to users.

This role will be on-site at different locations throughout the state of NC. Travel with potential overnights may be required.

The position will work approximately 2 full weeks per month through the end of the year.
Must be able to work 8hr days (Mon – Fri) on the following:
4/27 – 5/1
5/11 – 5/15
6/8 – 6/19
7/20 – 7/31
8/31 – 9/11
10/12 – 10/23
11/30 – 12/11

Requirements

• Experience in child welfare or social services, with an understanding of the day-to-day operations in these settings.
• Strong background in training, teaching, or facilitating in small group settings.
• Excellent problem-solving skills and the ability to manage issues efficiently.
• Strong understanding of software documentation, including user guides and design documents, to effectively support system functionality.
• Ability to adapt to different work environments and changing priorities.
• Intermediate technology skills and experience with various software applications.
• Ability to absorb and retain new information quickly.
• Patience, adaptability, and a calming presence when dealing with system changes and user challenges.

Responsibilities

• Provide hands-on support to child welfare professionals in using new technology systems.
• Attend comprehensive training sessions to gain in-depth knowledge of the system.
• Serve as the point of contact for site support, addressing system-related questions and challenges.
• Troubleshoot system issues and provide resolutions via phone, email, and in-person interactions.
• Conduct one-on-one or group training sessions to ensure users can effectively navigate the new system.
• Collaborate with team members and stakeholders to ensure successful system adoption.
• Offer ongoing assistance to users to enhance system utilization and resolve any issues that may arise.
• Maintain a positive and patient approach while helping users adapt to system changes.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed