Site Support Manager

Leidos • Reston, VA

2d

About The Position

Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the national security, engineering, and health industries. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. The Digital Modernization Sector is seeking a highly qualified Site Support Manager to support the Department of Homeland Security (DHS) Transportation Security Administration (TSA) (FOCUS) program in Springfield, VA, supporting the TSA Office of Information Technology (OIT). Primary Responsibilities: Provides enterprise oversight for IT site support service delivery across TSA facilities supporting the End User Services Division (EUSD), managing Regional Service Delivery Managers (RSDMs) responsible for the National Capital Region (NCR), domestic field regions, and international locations Ensures consistent, high-quality delivery of onsite IT support, dispatch services, hardware lifecycle management, and collaboration services aligned with TSA mission priorities and End User Services operational requirements Coordinates with the Program Manager, Enterprise Service Desk leadership, and TSA stakeholders to manage escalations, monitor service performance, and ensure effective integration between service desk and field support operations Basic Qualifications: Requires BA/BS in a technical or management discipline Requires a minimum of 10 years of experience in IT service delivery, field operations management, or enterprise end-user services Requires a minimum of 7 years of experience managing multi-site or regional IT support operations Experience leading distributed service delivery teams supporting large enterprise or federal environments Strong customer service orientation with demonstrated ability to lead and collaborate with government customers, technical teams, and management Proven skills in escalation management, performance monitoring, and process improvement Excellent communication and interpersonal skills to effectively interact across organizational levels and stakeholders Capable of obtaining TSA Suitability Possess a Secret clearance Desired Qualifications: Certifications : ITIL 4 PMI Program Management Professional (PMP) certification Other service management credentials Experience: Previous work experience with ServiceNow Familiarity with End User Services (EUS) operations and IT service management frameworks (e.g., ITIL) Have supported federal IT contracts, preferably within DHS or TSA environments Experience managing enterprise field support organizations supporting geographically dispersed facilities Have worked in a regulated, mission-critical environment supporting multi-site IT operations If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting: March 23, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $131,300.00 - $237,350.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Requirements

• Requires BA/BS in a technical or management discipline
• Requires a minimum of 10 years of experience in IT service delivery, field operations management, or enterprise end-user services
• Requires a minimum of 7 years of experience managing multi-site or regional IT support operations
• Experience leading distributed service delivery teams supporting large enterprise or federal environments
• Strong customer service orientation with demonstrated ability to lead and collaborate with government customers, technical teams, and management
• Proven skills in escalation management, performance monitoring, and process improvement
• Excellent communication and interpersonal skills to effectively interact across organizational levels and stakeholders
• Capable of obtaining TSA Suitability
• Possess a Secret clearance

Nice To Haves

• Certifications : ITIL 4
• PMI Program Management Professional (PMP) certification
• Other service management credentials
• Experience: Previous work experience with ServiceNow
• Familiarity with End User Services (EUS) operations and IT service management frameworks (e.g., ITIL)
• Have supported federal IT contracts, preferably within DHS or TSA environments
• Experience managing enterprise field support organizations supporting geographically dispersed facilities
• Have worked in a regulated, mission-critical environment supporting multi-site IT operations

Responsibilities

• Provides enterprise oversight for IT site support service delivery across TSA facilities supporting the End User Services Division (EUSD), managing Regional Service Delivery Managers (RSDMs) responsible for the National Capital Region (NCR), domestic field regions, and international locations
• Ensures consistent, high-quality delivery of onsite IT support, dispatch services, hardware lifecycle management, and collaboration services aligned with TSA mission priorities and End User Services operational requirements
• Coordinates with the Program Manager, Enterprise Service Desk leadership, and TSA stakeholders to manage escalations, monitor service performance, and ensure effective integration between service desk and field support operations

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees