Site Supervisor - Unarmed Security

Hammer Head Security•San Jose, CA

About The Position

ABOUT US: It's not just about what WE look for in an employee, it's about what YOU look for in an employer. Hammer Head Security is a family owned and military friendly security services firm based out of Stockton, CA and provides armed, unarmed, patrol, personal protection and event security services throughout the Central Valley, Sacramento Region, and Bay Area. Since 2012, we have steadily grown to become a leader in providing quality guard services with over 150 officers through our team and family oriented culture. We prioritize our employees, their safety and their moral to maintain extremely high employee retention which leads to extremely high client satisfaction. Our team has successfully provided services for monumental events as large as Super Bowl 50, pioneered the security practices of the Cannabis Industry and now implemented numerous COVID -19 health and safety protocols for our food supply chains. Our rapidly expanding and essential team of Security Professionals are looking to acquire like minded, talented and driven individuals to join our team as we overcome this Global Pandemic. COVID-19 INFORMATION As a Security Officer in the COVID-19 era, you ARE considered an “essential” front line worker and therefore must adhere to certain health and safety guidelines imposed by the CDC for the general wellbeing of our society. This includes maintaining good hygiene at all times, practicing social distancing and using Personal Protective Equipment (issued by Hammer Head Security) while on duty. JOB DESCRIPTION Site Supervisor Supervise a team of 30 security officers for 5 divisions Able to create schedules efficiently, with minimal OT Work closely with members of the operational team including Ownership, Director of Operations, Scheduling Managers and Patrol Managers to counsel, discipline, train, and manage relationships with SPs to deliver high quality service; constantly evaluating service quality and initiating any necessary corrective action or on site training in a timely manner. Perform site visits to inspect, supervise SPs in field and manage escalation of 'after hours' & 'cold start' calls to ensure sufficient coverage at customer sites Provides support during client start-ups; provides input to Operation Team for assessments, security planning; reviews post orders and communicates requirements and changes to affected personnel. Communicates and coordinates with Operations Management regarding staffing, equipment, documentation, record keeping, and related matters, to ensure smooth delivery of services; meets with Operations Team to discuss customer service, initiatives, personnel matters, and related issues. Responsible for conducting on-the-job training, in coordination with Operations Team of all new employees assigned to any post, or when changes to post orders are made – this may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client specific needs; Identify any personnel problems occurring at posts, such as employee relations complaints or other concerns, and forward any such issues to Operations Team for action plan. May also be responsible for writing a report of the situation or assisting with an investigation, as directed by Operations Manager; Responsible for administering counseling or disciplinary actions that have been initiated by Operations Team. Respond to client or site emergencies as they arise, including ensuring appropriate communication to Operations Team Assists with the communication of policies, company announcements and job openings

Requirements

Minimum high school diploma or equivalent required. Some college education or business classes desirable
Must have current site supervisor experience
Minimum 3 – 5 years of professional-level experience required and prior experience in the security industry, law enforcement and/or military highly desired;
Professional, articulate and able to use good independent judgment and discretion;
Ability to maintain professional composure when dealing with unusual circumstances.
Supervising and disciplining staff in a positive manner.
Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines;
This position requires excellent attendance and punctuality. Incumbents must commit to being on time, must be able to work in a very independent environment, and ensure all directions and instructions from the branch office are followed consistently and thoroughly (such as training of officers at sites, standing post as needed, etc.).
May be required to work overtime without advance notice.
Government issued I.D. or valid California driver's license
High School diploma or equivalent
Valid California BSIS Guard Card
Proof of eligibility to work in the United States

Nice To Haves

Some college education or business classes desirable
prior experience in the security industry, law enforcement and/or military highly desired

Responsibilities

Supervise a team of 30 security officers for 5 divisions
Able to create schedules efficiently, with minimal OT
Work closely with members of the operational team including Ownership, Director of Operations, Scheduling Managers and Patrol Managers to counsel, discipline, train, and manage relationships with SPs to deliver high quality service; constantly evaluating service quality and initiating any necessary corrective action or on site training in a timely manner.
Perform site visits to inspect, supervise SPs in field and manage escalation of 'after hours' & 'cold start' calls to ensure sufficient coverage at customer sites
Provides support during client start-ups; provides input to Operation Team for assessments, security planning; reviews post orders and communicates requirements and changes to affected personnel.
Communicates and coordinates with Operations Management regarding staffing, equipment, documentation, record keeping, and related matters, to ensure smooth delivery of services; meets with Operations Team to discuss customer service, initiatives, personnel matters, and related issues.
Responsible for conducting on-the-job training, in coordination with Operations Team of all new employees assigned to any post, or when changes to post orders are made – this may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client specific needs;
Identify any personnel problems occurring at posts, such as employee relations complaints or other concerns, and forward any such issues to Operations Team for action plan.
May also be responsible for writing a report of the situation or assisting with an investigation, as directed by Operations Manager;
Responsible for administering counseling or disciplinary actions that have been initiated by Operations Team.
Respond to client or site emergencies as they arise, including ensuring appropriate communication to Operations Team
Assists with the communication of policies, company announcements and job openings