SITE SUPERVISOR

Nevada Health Centers I•Seattle, WA

11d

About The Position

The Site Supervisor oversees day-to-day operations at each assigned site to ensure that patient care activities are supported and assure; quality of care, efficiency, customer service and associate engagement are consistently maintained at a high level. The Site Supervisor supports a focus on continuous improvement of quality and patient care. The Site Supervisor supports the Practice Manager through collaborating with staff and providers to meet standards, and organizational objectives.

Requirements

Associate degree or professional degree in a healthcare related field
2 years’ experience in a healthcare environment
BLS/CPR certificate

Nice To Haves

Two years’ experience providing leadership/supervision in a medical practice environment highly preferred
Knowledge of clinical policies and procedures, standards and regulations
Knowledge of administrative functions of a medical clinic
Familiarity with EHR and performing data analysis and reporting
Ability to lead others and exercise sound independent judgement in appraising situations and making decisions
Ability to work in a fast-paced environment
Ability to communicate via written and verbal communication

Responsibilities

Supports clinic team members to provide excellent service
Follows, monitors, knows and holds others accountable to administrative policy and procedures
Partners with practice manager to solicit, record, review, and implement suggestions for improving clinic procedures utilizing established processes
Organizes and conducts staff meetings and huddles in support of, and in collaboration with, the practice manager
Supports the practice manager in managing financial statements and measures including profit and loss. Reviews and guides productivity to ensure service meets established expectations.
Establish appointment schedule. Maintains smooth patient flow
Oversees walk in and triage process.
Supports manager in ensuring MSDS sheets for all chemicals utilized or located in the clinic are maintained in the clinic MSDS book or collaborates with facilities to ensure these are updated at an organizational level appropriately. Supports manager with employee adherence to safety standards and education about MSDS and hazardous materials
Supports timely completion of end of day, month, quarter, year, processes as appropriate
Maintains, monitors and accounts for petty cash and change fund if applicable.
Ensures safety of all staff and customers
Ensures all equipment in facility is accounted for and is in proper working condition (medical, technical and office equipment)
Coordinates with providers to maximize productivity and efficiency
Ensure and monitor HIPAA compliance and patient confidentiality
Ensure proper computer policy and procedures are followed
Meets with employees regularly to discuss knowledge, skills, proficiency and compliance with standards
Completes employee evaluations and disciplinary action in accordance with NVHC policy and procedure
Creates a positive work environment and handles grievances
Interviews and hires ‘A’ talent employees in accordance with organizational procedures.
Schedules personnel and coordinates earned time off (ETO) and coverage for clinic and program staff
Monitors worked hours and timecard approval of employees and oversees scheduling to maximize productivity while managing overtime
Conducts/coordinates employee and volunteer training as needed
Collaborates with ancillary teams and management for oversight of ancillary staff on-site
Assists practice manager and billing and coding leadership in insuring staff follows correct billing practices
Always ensures cleanliness of work environment
Ensures compliance with HRSA Requirements for Federally Qualified Health Centers, HIPAA, OSHA & other regulatory agencies, keeping abreast of new developments with all health care related agencies