Site Supervisor - Charlotte, NC

Walden Security•Charlotte, NC

5h•Onsite

About The Position

The Site Supervisor for Walden Security is responsible for managing, supervising, and coordinating the activities of all assigned Security Officers. This role involves executing tasks to maintain prescribed standards in compliance with Standard Operating Procedures, providing first-line supervision when Operations Staff are not on duty, and working as an armed, uniformed officer. The supervisor must have a thorough understanding of post instructions, patrol assigned areas using a company vehicle, and make decisions in line with company policies. Key duties include conducting inspections, assisting with on-the-job training, responding to alarms and urgent client requests, and documenting daily events. The supervisor is also responsible for filling open posts and working shifts when necessary to ensure coverage.

Requirements

High School diploma or General Education Degree (GED)
Minimum of 25 years of age
Ability to pass criminal background check, motor vehicle registration check, and drug test
At least 3 years of supervisory security experience

Responsibilities

Manages, supervises, and coordinates the activities of all assigned Security Officers.
Executes all tasks related to maintaining prescribed standards in compliance with the Standard Operating Procedures.
Provides the first line of supervision during those hours when an Operations Staff member is not on duty.
Works as an armed, uniformed officer and is able to legally carry a firearm in applicable states and/or locations.
Has a working knowledge and understanding of the Specific and General Post instructions for all Branch posts.
Has practical knowledge of all additional and emergency post instructions that are called for by the client.
Patrols Branch assigned posts and accounts, using a company provided vehicle.
Has authority invested in them to make decisions that are in compliance with Walden policies.
Has the authority to relieve any security officer that is in violation of Walden rules/regulations/procedures.
Provides shift supervision of all posts and the security officers, including the Roving patrols on duty during that time.
Randomly visits post/accounts and performs inspections of the security officers manning the posts.
Conducts inspections of posts and Security Officers for proper compliance with the specific Post Orders, Walden procedures, and general knowledge of post assignment.
Assists in conducting on-the-job-training for newly assigned security officers as necessary.
Responds to building/facility and bank alarms upon request throughout the assigned area and ATM alarms as required.
Responds to urgent client needs/requests for services or changes to services.
Informs the Field Manager or Operations Manager of matters/issues that cannot wait until the next workday.
Records the daily events of their post/shift on the Daily Inspection Report (DIR) which will be reviewed daily by the Field Manager or Operations Manager and QA Manager.
Fills any post that becomes open during their shift of duty with an off duty security officer.
Works the shift of any posts that cannot be filled, until such time as a post qualified security officer can be scheduled.
Examines doors, windows, and gates of assigned posts to determine that they are secure.
Warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles, and expel persons engaging in suspicious or criminal acts.
Registers at watch stations to record time of inspection trips and contracted random inspections.