Site Supervisor

Interfaith Community Services INC•Oceanside, CA

6h•$70,304 - $75,423•Onsite

About The Position

About Interfaith Community Services: As North County's largest social services agency, Interfaith Community Services has been "helping people help themselves" since 1979. The organization provides a wide range of programs designed to empower hungry, homeless, and low-income community members to begin a pathway towards self-sufficiency. Each year, Interfaith Community Services impacts more than?20,000 community members by providing basic needs and nutrition support, social services, shelters and housing, employment development, senior services, veterans programs and addiction recovery support. Together, in partnership with 250+ diverse faith communities, more than 1,700 recurrent volunteers, and a growing staff of over 275, Interfaith provides a safe-haven and pathway towards self-sufficiency for more than 20,000 community members annually. If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission! What You'll Do: In the Site Supervisor/Oceanside Navigation Center role, you’ll provide direct support to the assigned program. This position provides direct oversight and support to program staff, ensuring consistent, high-quality service delivery aligned with trauma-informed and harm-reduction principles. Working closely with the Program Manager, the Site Supervisor ensures safe facility operations, provides on-call assistance as needed, supports interdisciplinary coordination, and maintains a professional, client-centered environment to ensure the achievement of program goals and objectives and contribute to program development and enhancement that align with the mission and values of Interfaith Community Services.

Requirements

Bachelor’s degree in social work or related field, required
Two (2) or more years of experience working in a Social Services or nonprofit setting, required
Equivalent combination of work experience and education may be considered in lieu of specified education requirement
Ability to manage high-acuity cases and respond calmly and professionally to crisis or emergency situations
Ability to prioritize, multitask, and meet multiple deadlines in fast-paced, high-pressure environments
Strong organizational skills with excellent attention to detail and accuracy
Ability to work independently while exercising sound judgment
Working knowledge of mental health, co-occurring disorders, substance use treatment models, and crisis intervention
Knowledge of adult development and community and social service resources
Excellent written and verbal communication skills
Ability to work effectively within multidisciplinary and collaborative teams
Ability to communicate professionally with a diverse workforce and maintain positive working relationships across all organizational levels
Demonstrates teamwork, cooperation, and a strong sense of urgency
Ability to establish and maintain appropriate professional boundaries with clients
Commitment to maintaining confidentiality of client and employee information
Proficiency in Microsoft Office (Word, Excel, Outlook)
Demonstrated ability to lead, supervise, and support staff, including scheduling, performance management, and coaching
Strong organizational, communication, and problem-solving skills with the ability to prioritize workloads and ensure program and operational goals are met
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Primarily office-based work environment
Frequent use of computers, phones, and standard office equipment
Regular interaction with staff, clients, and external partners in a professional setting
Ability to remain in a seated position for extended periods, with periodic standing and walking
Ability to perform tasks requiring manual dexterity, including keyboarding, filing, and handling office materials
Ability to occasionally move, lift, carry, push, or pull materials weighing up to 25–30 pounds
Ability to bend, stoop, reach, and grasp as necessary to perform essential job functions
Ability to communicate effectively and exchange information verbally and in writing
Ability to perform essential job functions with or without reasonable accommodation

Nice To Haves

Two (2) or more years’ experience in a supervisory role or a role with increasing responsibility in behavioral health, or social services, preferred
Bilingual (Spanish/English), preferred

Responsibilities

Support the assigned Program Manager in overseeing the day-to-day operations of one or more assigned programs
Monitor and coordinate program activities, client services, and facility functions to ensure smooth and efficient operations
Ensure service delivery is in alignment with program goals and in compliance with grant and contract requirements
Provide daily supervision, direction, and support to site staff, interns, and volunteers
Provide ongoing coaching, guidance, and professional development opportunities for team members
Support staff in addressing client needs, including referrals, crisis management, case consultation and resource coordination
Maintain a safe, supportive environment by modeling program protocols and ensuring staff adhere to policies
Respond to client incidents and emergencies, including de-escalation and coordination with law enforcement or medical personnel when necessary
Support in facilitating regular staff meetings to promote communication and problem-solving
Ensure site compliance with safety regulations, contractual obligations, and applicable laws, including federal, state, and local requirements
Conduct routine inspections of the facility to meet regulatory standards
Oversee documentation, including incident reports, shift logs, and service delivery records
Provide operational data, reports, and updates to the Program Manager and/or Director as requested
Maintain effective working relationships with community partners, service providers, law enforcement, and other stakeholders
Participate in community meetings, trainings, and collaborative initiatives related to the program’s mission
Work with volunteer coordinators to integrate volunteers effectively into site operations
Participate in staff hiring, training, corrective action and performance evaluation processes
Support the assigned Program Manager and/or Director in evaluating program efficiency and effectiveness, workload distribution, and staff assignments
Assist the assigned Program Manager with administrative tasks, data management, and preparation of program reports as needed
Oversee daily facility inspections, safety checks, fire drills, and utility monitoring to meet program, federal, state, and local compliance requirements.
Perform additional duties as assigned by leadership