Site Supervisor

IST Management Services • Belleville, IL

66d • $22 - $24

About The Position

IST Management Services is the fastest-growing national facilities management company, specializing in Business Process Outsourcing (BPO) solutions. We provide cutting-edge support in physical and digital information management, including Facilities Management, eDiscovery, and Electronic Document Services. The Site Supervisor will support the client in overseeing the daily operations of Hospitality, Reception and High-Volume Scanning, Copy, and Mail Services team. This role requires hands-on leadership, attention to detail, and the ability to ensure a high standard of client satisfaction and employee performance. The ideal candidate will demonstrate excellent communication, problem-solving, and organizational skills, as well as a strong commitment to operational excellence.

Requirements

• Prior experience in a mailroom, scanning, copy center, or facilities services/legal environment strongly preferred.
• Previous supervisory or team lead experience strongly preferred.
• Excellent organizational and multitasking skills.
• Proficiency with scanning and imaging systems and standard office equipment.
• Strong customer service and communication skills.
• Ability to work Monday–Friday within a shift range of 8:30 AM – 5:30 PM, while being able to support client events and functions based on needs to support early or late evenings if needed.
• High school diploma or equivalent required; additional education or certifications a plus.
• Must have access to reliable transportation.
• Professional appearance and demeanor.
• Lifting up to 55 pounds.
• Must be able to pass a drug screening and background checks.

Responsibilities

• Supervise and coordinate day-to-day operations of scanning, copying, and mail functions.
• Conference Room and Hospitality set-ups to include supply and inventory management.
• Provide leadership and direction to team members, including scheduling, task delegation, and performance oversight.
• Ensure production quality standards, turnaround times, and client SLAs are consistently met.
• Train, coach, and mentor team members to enhance skill development and service quality.
• Support and step in for the Site Manager as needed, including attending client meetings and reporting.
• Maintain accurate documentation, including job logs, time records, and productivity reports.
• Troubleshoot issues with equipment, workflow, and client needs to maintain smooth operations.
• Monitor inventory of supplies and coordinate with vendors or management for replenishment.
• Foster a professional, service-oriented environment that aligns with IST’s values and client expectations.

Benefits

• Competitive salary and benefits package.
• Opportunities for advancement and professional growth.
• Paid training and skill development.
• Dynamic and team-focused work environment.
• Hourly Compensation: $22.00-$24.00 USD per hour, depending on production experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees