Site Supervisor

Amentum

119d • $20

About The Position

We have an exciting opportunity for a Site Supervisor in North Dallas! The Site Supervisor is responsible for the overall operational aspects of an assigned Applicant Support Center (ASC) location. This position is regulated by the Department of Labor (DOL) as a Service Contract Act (SCA) contract. The DOL regulates the minimum hourly rate of pay, holiday and vacation leave benefits, and Health and Welfare (H&W) money.

Requirements

• High School Diploma or equivalent.
• Must be able to obtain and maintain facility credentials/authorization.
• US Citizenship is required for facility credentials/authorization at this work location.
• 2-3 years of relevant experience such as customer service, administrative support or call center with at least 1 year of experience in a supervisory role or a minimum of 1 year experience at an Applicant Support Center.
• Must successfully complete all required training upon being hired.

Nice To Haves

• Valid Driver’s License as there may be requirements for mobile routes.

Responsibilities

• Supervises staff consisting of Biometrics Technician(s) (BT), Receptionist and/or Tiger Team BTs, if assigned.
• Reports directly to Regional and/or Deputy Regional Manager.
• Supervises the day-to-day duties of the ASC, including administration, property control, logistics, facility maintenance, safety, security, customer service, daily production and staffing as required by the contract.
• Oversees and monitors all Biometrics capture, IDP, and Biometrics processes by observation and/or participation.
• Manages staff scheduling to maximize the ASC’s designated capacity.
• Prepares and submits timely and accurate reports to the PMO, including the Weekly Production Report and Customer Service Reporting.
• Conducts training for all new ASC personnel using the Standard Operating Procedure (SOP) and other training tools and documentation.
• Provides leadership, guidance, motivation and career development assistance to ASC employees.
• Ensures adherence to company and Program workplace policies.
• Utilizes an Employee Contact Record to conduct periodic counseling and coordinates with Regional Management and PMO HR on resolution of personnel behavior or performance issues.
• Maintains close coordination with the Regional Managers and Operations Coordinator.
• Maintains a professional and cooperative relationship with the USCIS Manager and all other USCIS personnel.
• May perform IDP duties if assigned, after receiving Final Suitability Clearance and completing training.
• Performs Biometrics Technician, Receptionist, and IDP functions as needed.
• Maintains the necessary supply levels and manages supply costs for the efficient and continuous operation of the ASC.
• Maintains all documents and records required for the administration of the ASC.
• Submits timely recruiting and employment documents as required.
• Performs other related duties as assigned or requested.

Benefits

• Medical, dental, and vision insurance
• 401k retirement plan
• Life insurance
• Long and short-term disability insurance
• A number of paid holidays
• 80 hours of vacation after 1 year of service
• Employees will accrue 1 hour of sick leave for every 30 hours worked up to 56 hours per year.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees