Site Supervisor - Urgent Care - Winchester

Bon Secours • VA

122d

About The Position

The Center Administrator assists in managing operations for an urgent care clinic by managing staffing, training, supplies, workflow, billing processes, and customer service as well as maintaining a safe, positive work environment.

Requirements

• High School Diploma or GED (required)
• 2 years experience in healthcare setting (required)
• 1 year experience in supervisory/leadership role (required)
• BLS Basic Life Support (required within 90 days of hire)
• Maintain current licensure/certification if applicable (MA, ED Tech, ED Tech Advanced) (preferred)

Nice To Haves

• Training in Electronic Health Record – EPIC, Docutap or Experity (preferred)

Responsibilities

• Works primary shifts as clinical staff and/or front desk receptionist 50% of the time.
• Monitors clinic activity and patient flow to ensure efficient and effective patient care.
• Participates in promotion of positive culture and teamwork.
• Demonstrates excellence in care in all interactions, for both patients and internal teams.
• Identifies opportunities for improvement, troubleshoots issues and/or communicates/escalates timely to Provider, direct supervisor, or other appropriate internal resources.
• Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner.
• Maintains clinical and administrative skills to meet patient care and daily operational needs.
• Understands and adheres to the legal responsibilities and requirements within the role.
• Open to travel to other urgent care facilities if necessary or adjusting work hours to meet patient care needs as directed by the manager.
• Performs cross-functional duties as needed, including front desk duties such as registration, scheduling, answering phones, cash handling and other duties such as scribing, ordering of supplies, etc.
• Participates in interviews for front desk receptionist, medical assistant, x-ray technician and other support staff positions.
• Creates and maintains staff work schedules and ensures optimal staffing across functional areas within clinic.
• Assists in evaluation of behaviors and disciplinary action of staff.
• Ensures employees are adequately trained to perform assigned duties safely and correctly.
• Ensures excellence in customer experience by addressing customer feedback, monitoring patient satisfaction metrics, and implementing solutions for improvements.
• Ensures staff compliance with company policies and procedures and state and federal rules and regulations.
• Maintains proper inventory process and ordering to ensure adequate stock of supplies.
• Participates in meetings for regular touch base and for special project as needed.
• Assists in problem solving and implementation of operational strategies under the direction of clinic and market leadership.

Benefits

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED