Mro-posted about 1 year ago
Full-time • Mid Level
Columbus, GA
Food and Beverage Retailers

The Site Supervisor is responsible for managing the daily operations of the Release of Information (ROI) Specialists at a specific client site. This role involves acting as a liaison between MRO Corporation and client management to ensure compliance with established policies and regulations while maintaining productivity and quality standards in the ROI process.

  • Manage workflow among on-site employees to ensure maximum productivity and quality standards are met.
  • Adjust work assignments to cover peak periods, leave, and vacancies.
  • Prioritize work to ensure completion of ROI functions.
  • Provide coverage in the event of backlogs, illness, vacation, or leave of absence of medical record staff.
  • Perform Quality Assurance monitoring of work performance for the ROI Specialists.
  • Conduct productivity and work performance reviews for ROI Specialists in accordance with MRO/customer policies and procedures and Federal/State law.
  • Monitor performance and provide performance feedback and evaluations for ROI Specialists.
  • Monitor and approve paid time off and schedules for all staff.
  • Promote a positive self-image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect.
  • Respond to customer needs in a positive and efficient manner.
  • Provide support to the Area Manager, as needed.
  • High School Diploma or GED required.
  • Bachelor's and/or Associate's Degree in Health Information Management, Business Administration, or health-related field preferred.
  • 1 year supervisory/management experience in an acute care setting.
  • Knowledge of HIPAA privacy information standards required.
  • Demonstrates excellence in written communication and interpersonal skills.
  • Proficiency in Microsoft Office Applications required.
  • Paid time off
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