As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs. DESCRIPTION: The position leads the daily supervision of a small team of customer site-based personnel, enabling the team to consistently deliver high levels of customer service. Includes oversight of inventory management /stockroom/ material handling services. Effectively lead a diverse cross-functional team of on-site lab specialists. Responsible for complete employee lifecycle management: new hire selection, identification of training needs and solutions, coordinating development training, and employee performance evaluations. Deliver on committed contractual scope of work. Develop, track, and trend business metrics. Collaborate and support the Program/Regional Manager for customer performance reviews. Act as liaison between customer and Thermo Fisher Scientific; Coordinate onsite vendor escorting and customer visits Write and implement SOPs, conduct site audits, and ensure completion of annual physical inventory Define new opportunities by actively seeking expansion of services within assigned areas. Provide capability review presentations, and act as a resource for the sales team and customer to identify savings and opportunities. Drive process improvement culture by supporting Practical Process Improvement (PPI) initiatives Be involved with and support safety programs such as hazard identification, conduct inspections and incident reporting/investigations as required, and communicate and hold local staff accountable to safety expectations. Represent Thermo Fisher Scientific at all times throughout customer locations, professionally and positively May perform other responsibilities as assigned by management
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Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees