Site Supervisor - Express Care

Roper St. Francis Healthcare • Charleston, SC

11d

About The Position

The Center Administrator assist in managing operations for urgent care clinics by managing staffing, training, supplies, workflow, billing processes and customer service as well as maintaining a safe, positive work environment.

Requirements

• BLS Basic Life Support if applicable (required within 90 days of hire)
• High School Diploma or GED (required)
• 2 years experience in healthcare setting (required)
• 1 year experience in supervisory/leadership role (required)
• Strong oral, verbal and written communication skills
• Attention to detail
• Critical thinking, problem solving skills and ability to work independently
• Strong conflict resolution skills and communication with customers
• Evaluate employee performance and behaviors and escalate as necessary
• Basic computing skills
• Knowledge of billing operations including ICD-10 and CPT coding, medical terminology.
• Requires judgment in selection of alternative courses of action.
• Adapts standard principles to new or changed conditions.
• Requires listening skills to maintain cooperative associations.

Nice To Haves

• Maintain current licensure/certification if applicable (MA, ED Tech, ED Tech Advanced)
• Electronic Health Record – EPIC, Docutap or Experity

Responsibilities

• Works primary shifts as clinical staff and/or front desk receptionist as needed.
• Monitors clinic activity and patient flow to ensure efficient and effective patient care.
• Participates in promotion of positive culture and teamwork.
• Demonstrates excellence in care in all interactions, for both patients and internal teams.
• Identifies opportunities for improvement, troubleshoots issues and/or communicate/escalate timely to Provider, direct supervisor, or other appropriate internal resources.
• Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner.
• Maintains clinical and administrative skills to meet patient care and daily operational needs.
• Understands and adheres to the legal responsibilities and requirements within the role.
• Open to travel to other urgent care facilities if necessary or adjusting work hours to meet patient care needs as directed by the manager.
• Performs cross-functional duties as needed, including front desk duties such as registration, scheduling, answering phones, cash handling and other duties such as scribing, ordering of supplies, etc.
• Participates in interviews for front desk receptionist, medical assistant, x-ray technician and other support staff positions.
• Creates and maintain staff work schedules and ensure optimal staffing across functional areas within clinic.
• Assists in evaluation of behaviors and disciplinary action of staff.
• Ensures employees are adequately trained to perform assigned duties safely and correctly.
• Ensures excellence in customer experience by addressing customer feedback, monitoring patient satisfaction metrics, and implementing solutions for improvements.
• Ensures staff compliance with company policies and procedures and state and federal rules and regulations.
• Maintains proper inventory process and ordering to ensure adequate stock of supplies.
• Participates in meetings for regular touch base and for special project as needed.
• Assists in problem solving and implementation of operational strategies under the direction of clinic and market leadership.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, and short- and long-term disability
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees