Site Specialist I

Thermo Fisher Scientific • Indianapolis, IN

7d • Onsite

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. Location/Division Specific Information How do we make an impact? Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and premier service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs. What will you do? Make on-site program replenishments and disbursements. Perform stockroom duties to include: receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements. Perform laboratory services such as glassware processing, biological waste processing, chemical inventory receipt/reconciliation, delivery of direct shipment orders to end users/performing required deliveries Work within computer systems to access and follow standard operating procedures Proactively communicate with the supervisor any customer concerns and/or potential problems. Effectively address customer concerns within established resolution timeframes. May perform other responsibilities as assigned by management.

Requirements

• High school diploma or equivalent required.
• 0-1 Year experience within a laboratory setting preferred.
• Experience working in customer service is also a plus.
• Able to read, write, and speak English fluently
• Strong communication skills, with a desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values.
• Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
• Must possess operating skills to use handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.
• Demonstrates computer proficiency and possesses basic skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed.
• Demonstrates the ability to understand the complexity of various work environments and work safely following all policies and procedures.
• Works primarily at customer sites, which may require independent work at the customer locations. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc.)
• Depending on the area of the building, personal protective equipment must be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses.
• Regularly required to lift 30 - 40lbs, and up to 50lbs occasionally.
• Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100lbs.
• Regularly required to stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.
• Ability to work in environments with varied temperatures (cold rooms, outside, etc.).
• Ability to work overtime, or independently, as needed.

Nice To Haves

• Experience working in customer service is also a plus.

Responsibilities

• Make on-site program replenishments and disbursements.
• Perform stockroom duties to include: receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.
• Perform laboratory services such as glassware processing, biological waste processing, chemical inventory receipt/reconciliation, delivery of direct shipment orders to end users/performing required deliveries
• Work within computer systems to access and follow standard operating procedures
• Proactively communicate with the supervisor any customer concerns and/or potential problems.
• Effectively address customer concerns within established resolution timeframes.
• May perform other responsibilities as assigned by management.

Benefits

• We offer competitive remuneration, healthcare, and a range of employee benefits.
• Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects.
• We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees