Site Shift Leader

SITEMETRIC LLC•Hamlet, NC

3d•Onsite

About The Position

As Shift Leader, you will be responsible for overseeing Access Control Officers (ACOs) during assigned shifts on large projects or campus environments, with the goal of ensuring consistent operational performance, maintaining compliance with site requirements, and supporting workforce logistics, often serving as the primary contact point for both internal teams and external stakeholders. In the bigger picture, you will be responsible for cultivating relationships with customers and internal stakeholders and delivering the highest-quality service across construction environments that are continually changing, dynamic, and uncertain. This requires an obsessive commitment to understanding customers' and colleagues’ values, immediate and evolving needs, and preferences, to enable them to maximize success on each project and across their broader project portfolio and enterprise. Overall, the role demands drive, grit, perseverance, and an abundance mindset to navigate and excel in the perpetually challenging environments where we and our customers operate.

Requirements

Prior experience as an Access Control Officer or in a similar leadership/supervisory role preferred.
Strong communication, teamwork, and problem-solving skills.
Ability to manage conflict and resolve issues quickly in high-pressure environments.
Demonstrated reliability, professionalism, and customer service orientation.
Flexibility to work various shifts, including nights and weekends as required.

Responsibilities

Shift Oversight and Compliance: Lead and supervise ACOs assigned to a specific shift or project within a campus. Ensure all ACOs are properly deployed, trained, and supported during their shifts. Monitor compliance with company policies, customer expectations, and site-specific protocols.
Operational Leadership: Act as primary onsite leader when Site Logistics Leader is unavailable. Serve as escalation point for shift-level issues, including site access concerns, scheduling adjustments, and urgent workforce matters. Coordinate directly with Site Logistics Leader to relay shift updates, challenges, and performance concerns.
Workforce Management: Verify attendance, time in/out compliance, and overall performance of shift personnel. Provide real-time coaching and support to ACOs, ensuring high standards of professionalism and customer service. Report performance concerns or disciplinary matters to Site Logistics Leader for follow-up.
Customer & Stakeholder Interaction: Serve as point of contact for customer representatives during assigned shifts. Communicate site conditions, workforce movements, and shift-level concerns clearly and professionally. Support a positive relationship between Sitemetric, general contractors, and subcontractors onsite.
Logistics & Administration: Assist in maintaining accurate records related to shift operations (attendance logs, incident reports, site access data). Ensure equipment and technology are functioning properly during the shift, escalating technical issues as needed. Support scheduling adjustments and shift coverage planning in coordination with Site Logistics Leader.

Benefits

Competitive pay based on experience and qualifications
Bi-weekly payroll
Health, dental and vision insurance for full time employees
401(k) eligibility
Employee referral bonus plan includes $100 for each referred candidate that completes a minimum of 60 days of service with Sitemetric. Referring Employee must be active at the time of payment. Note that bonus payments will be subject to applicable taxes.
Accrued paid sick leave for all employees, even part time employees
Paid vacation, accruing at 40 hours per year, for full time employees
Opportunities for career growth and professional development
Supportive team culture that values clarity, reliability, and high performance
Access to the right tools, technology, and support to do your best work