The Site Services Technician is responsible for resolving incidents escalated from first line support and assisting end users with technology adoption within an assigned market. The role requires adherence to internal incident, change, configuration, and project management processes while maintaining established Service Level Agreements. Key responsibilities include providing support for audio-visual equipment, web conferencing, PC break-fix, VoIP, mobile devices, and training end-users on new technology. The technician will also manage data closet technology, assist remote support staff, and provide white glove support for executives.