Site Service Supervisor

VENU+•Lake Buena Vista, FL

23d•Onsite

About The Position

The Site Service Supervisor will serve as a point of contact for WDW, assisting and guiding Site Operations Managers. The Site Service Supervisor ensures that all VENU+ product lines located at WDW sites are maintained effectively and efficiently keeping in mind VENU+ and customer standards of safety, functionality, and show quality. To deliver these guidelines, the Site Service Supervisor will be required to have a thorough understanding of the equipment utilization and demand during the year and manage parts, labor, and supplies.

Requirements

4+ years supervisory experience in a theme park, entertainment, or a fleet maintenance environment
1-3 years of experience in equipment service or maintenance
Mechanically inclined and oriented
Excellent problem-solving, decision-making, organizational, and planning skills
Proven ability to adapt to new technologies and processes
A willingness to share thoughts and opinions, and the ability to actively listen and respect others' perspectives
Effective written and verbal communication skills
Proficiency in Microsoft Office products
Able to work in a fast-paced
Able to work outdoors in a variety of weather conditions
Flexible work schedule including nights, weekends, and holidays

Responsibilities

Ensure company standards are met including routine service schedules and maintenance reports while providing safe, exceptional, and timely delivery service
Set goals, budgets, and performance benchmarks to ensure regional customer service performance is up to company standards
Review reports for accuracy, cost of goods sold percentages, and merchandise trends
Maintain and install Venu+ equipment at WDW
Assist with management responsibilities: interviewing, mentoring, training, and developing associates
Analyze processes and identify areas for improvement or increased efficiency
Plan, manage, and carry out service projects including completing project maintenance itinerary, supervising associates, and site set up
Prepare and communicate bi-weekly work schedules
Create, implement, and maintain strategies, plans, and procedures to ensure a safe work environment
Provide coaching and mentoring to employees to support their career advancement and performance enhancement
Develops and nurtures long-term relationships with clients based on trust, respect, and open communication
Actively seeks to understand client challenges and proactively offers solutions to enhance their experience and achieve desired outcomes
Perform other duties as assigned