Site Service Coordinator
About The Position
The Opportunity: In this role, you will report to the Onsite Supervisor and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science. Location: Binney St- Cambridge, MA Shift: Monday-Friday (First shift hours) Hourly Rate: $26.00 - $29.00 Benefits: Health and Wellness: Medical, Dental, Vision, and Wellness programs Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays, etc. Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance Recognition: Celebrate your peers and earn points to redeem for gifts and products
Requirements
- A High school diploma or GED is required
- Minimum of 2 years of experience in material handling, inventory replenishment, or customer service
- Proficiency in Microsoft Office applications, particularly Word and Excel
- Strong attention to detail and accuracy
- Excellent verbal and written communication skills
- Self-motivated with strong organizational and time management abilities
- Proven ability to prioritize tasks, meet deadlines, and work independently
- Professional demeanor with a strong commitment to customer service
- High regard for safety, quality, and strict adherence to protocols, policies, and procedures
Nice To Haves
- Good Manufacturing Practices (GMP) is a plus
Responsibilities
- Oversee consumables, chemicals, samples, and other materials.
- Maintain accurate inventory records and process requests for inventory movement on and off-site.
- Monitor slow-moving and obsolete inventory, conduct cycle counts, and support annual physical inventories.
- Generate and maintain inventory reports and customer metrics.
- Perform desktop delivery of inbound packages.
- Ensure accurate tracking of expiration dates, lot numbers, and quantities.
- Utilize login functions and maintain GMP-compliant documentation.
- Serve as the primary point of contact for inventory-related inquiries.
- Communicate effectively with customers, purchasing directors, facility directors, and plant managers.
- Provide daily support, including order entry, reporting, metric tracking, and cost savings documentation.
- Manage backorder reporting, expedite orders, and coordinate direct factory shipments.
- Handle third-party support, quote management, document control, and resolution of invoice or pricing discrepancies.
- Coordinate outbound shipments, including hazardous materials, and ensure compliance with packaging and documentation requirements.
- Update and maintain Standard Operating Procedures (SOPs).
- Use various systems, including SAP, Citrix, Intranet, Avantor Inventory Management Systems, ChemSW, and customer-specific platforms.
Benefits
- Health and Wellness: Medical, Dental, Vision, and Wellness programs
- Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays, etc.
- Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
- Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance
- Recognition: Celebrate your peers and earn points to redeem for gifts and products
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
