Site Security Operations Manager

Camelot Services•Plano, TX

1d•Onsite

About The Position

The Security Operations Manager is responsible for the comprehensive safety and security of a Class-A commercial high-rise office tower and its occupants by coordinating and overseeing contracted security services and ensuring effective day-to-day execution of physical security operations. This role serves as the on-site leader for security operations, acting as the managing agent for contracted guard services while ensuring alignment with ownership’s physical security posture, program, and policies at every level—from organizational culture and strategic intent through to procedures and day-to-day execution. As a key member of the property management team, this individual partners closely with building ownership, including the Enterprise Security team, and tenants to support a safe, professional, and well-managed property environment, and contributes to the development and continuous improvement of security policies, procedures, and protocols. The position requires strong operational leadership, vendor management, and incident response capabilities, with a focus on delivering a safe, secure, and well-managed environment for tenants, employees, and visitors.

Requirements

Education & Experience
Bachelor’s degree in Criminal Justice, Security Management, or a related field preferred
Certified Protection Professional (CPP) designation strongly preferred; other relevant certifications (e.g., PSP, CISSP) are a plus
7–10 years of progressive experience in physical security, law enforcement, military, or corporate security, preferably within commercial real estate, corporate office, or high-rise environments
Demonstrated experience managing third-party security vendors and service delivery, with accountability for performance and outcomes
Strong understanding of physical security systems and infrastructure, including access control, video surveillance, and visitor management systems
Experience supporting incident response and conducting site-level risk assessments in dynamic, high-visibility environments
Proven ability to operate effectively in a tenant-facing environment, balancing security, professionalism, and customer experience
Strong judgment, with the ability to assess situations, identify risks, and make sound decisions in real time
Excellent written and verbal communication skills, including incident reporting and stakeholder engagement
Proficiency with standard business tools and security-related systems
Familiarity with risk management frameworks (e.g., ISO 31000) or equivalent
Demonstrated ability to de-escalate high-pressure situations and manage conflict with professionalism
Work Schedule
This is a primarily on-site role requiring a consistent and visible presence aligned with building operations, tenant activity, and security needs.
The schedule may vary to support critical activities, events, or emerging issues.
Availability to respond to urgent situations outside of standard business hours is expected as needed.
Reporting Structure
Reports directly to the Property Manager.
Functions as the on-site security lead, working in close coordination with building ownership and the Enterprise Security team, and overseeing the performance and delivery of contracted security services to ensure alignment with enterprise security standards and expectations.