Site Security Operations Manager

CAMELOT SERVICES INC•Plano, TX

12m•Onsite

About The Position

The Security Operations Manager is responsible for the comprehensive safety and security of a Class-A commercial high-rise office tower and its occupants by coordinating and overseeing contracted security services and ensuring effective day-to-day execution of physical security operations. This role serves as the on-site leader for security operations, acting as the managing agent for contracted guard services while ensuring alignment with ownership’s physical security posture, program, and policies at every level—from organizational culture and strategic intent through to procedures and day-to-day execution. As a key member of the property management team, this individual partners closely with building ownership, including the Enterprise Security team, and tenants to support a safe, professional, and well-managed property environment, and contributes to the development and continuous improvement of security policies, procedures, and protocols. The position requires strong operational leadership, vendor management, and incident response capabilities, with a focus on delivering a safe, secure, and well-managed environment for tenants, employees, and visitors.

Requirements

Bachelor’s degree in Criminal Justice, Security Management, or a related field preferred
7–10 years of progressive experience in physical security, law enforcement, military, or corporate security, preferably within commercial real estate, corporate office, or high-rise environments
Demonstrated experience managing third-party security vendors and service delivery, with accountability for performance and outcomes
Strong understanding of physical security systems and infrastructure, including access control, video surveillance, and visitor management systems
Experience supporting incident response and conducting site-level risk assessments in dynamic, high-visibility environments
Proven ability to operate effectively in a tenant-facing environment, balancing security, professionalism, and customer experience
Strong judgment, with the ability to assess situations, identify risks, and make sound decisions in real time
Excellent written and verbal communication skills, including incident reporting and stakeholder engagement
Proficiency with standard business tools and security-related systems
Familiarity with risk management frameworks (e.g., ISO 31000) or equivalent
Demonstrated ability to de-escalate high-pressure situations and manage conflict with professionalism

Nice To Haves

Certified Protection Professional (CPP) designation strongly preferred; other relevant certifications (e.g., PSP, CISSP) are a plus

Responsibilities

Maintain a consistent, visible presence across the property to assess the effectiveness and professionalism of day-to-day security operations
Evaluate security services delivered by contracted vendors, including access control, video monitoring, and patrol activities, ensuring alignment with ownership’s expectations and site standards
Foster a culture of professionalism, accountability, and customer experience within the security function through active engagement and feedback
Conduct routine walkthroughs and informal inspections to identify gaps, reinforce expectations, and promote continuous improvement
Serve as the on-site security subject matter expert, providing guidance and support to property management, tenants, and vendors as needed
Support the implementation and ongoing refinement of the property’s security program, ensuring alignment with ownership’s enterprise physical security posture and expectations
Recommend enhancements to security policies, procedures, and post orders to address evolving risks, operational needs, and tenant experience
Promote consistent understanding and application of security standards across vendors and stakeholders
Monitor adherence to established policies, procedures, and regulatory requirements, escalating gaps as appropriate
Partner with property management and ownership to support a compliant, well-governed, and continuously improving security environment
Oversee the day-to-day functionality and condition of on-site security infrastructure, including access control hardware, cameras, intercoms, and visitor management tools
Perform basic troubleshooting of security equipment (e.g., card readers, cameras) and coordinate timely resolution of issues with vendors, property management, and the Enterprise Security team
Work in close partnership with the Enterprise Security team to support the implementation and consistency of enterprise-standard security systems, configurations, and controls
Ensure site-level alignment with enterprise security standards, escalating system issues, gaps, and enhancement opportunities to the Enterprise Security team as appropriate
Support system-related projects, upgrades, and testing efforts in coordination with property management and the Enterprise Security team
Coordinate on-site response efforts during security incidents, working in partnership with property management, emergency responders, vendors, and the Enterprise Security team
Serve as a steady, visible presence during incidents, helping to ensure organized, effective, and professional response and communication
Ensure timely, accurate, and well-documented incident reporting, with appropriate escalation to property management and the Enterprise Security team
Conduct periodic site-level risk assessments to identify vulnerabilities, trends, and areas for improvement, providing recommendations aligned with ownership’s risk posture
Monitor incident trends and operational patterns to inform continuous improvement of security operations and procedures
Support the execution of emergency preparedness activities, including drills and exercises, in coordination with property management and relevant stakeholders
Support property management in addressing tenant-facing security needs, ensuring a consistent, professional, and well-coordinated approach
Engage with tenants, vendors, and building stakeholders on security-related matters, providing guidance aligned with established policies and procedures
Support security planning and coordination for tenant activities such as after-hours access, events, and office moves
Promote a strong security culture across the property through visibility, communication, and reinforcement of expectations
Assist in the planning and execution of life safety activities, including drills and exercises, in coordination with property management and relevant stakeholders
Responsible for managing the performance and delivery of contracted security services at the site, including evaluating service quality, professionalism, and staffing coverage against agreed-upon standards
Provide ongoing feedback on vendor performance and escalate issues, staffing gaps, and service concerns to vendor leadership and the Enterprise Security team as appropriate
Partner with the Enterprise Security team to ensure alignment with broader vendor strategy, standards, and performance expectations
Review site-level vendor reporting, staffing plans, and invoicing for alignment with contracted services and approved budgets
Support continuous improvement through regular engagement with the vendor
Provide regular insights on security performance, trends, and emerging risks to property management and ownership, supporting informed decision-making
Maintain visibility into site-level security metrics, incidents, and service delivery to identify patterns and opportunities for improvement
Contribute to budget planning by providing recommendations on security-related investments, vendor performance, and cost optimization opportunities
Support forecasting and planning efforts by identifying evolving risks, operational needs, and potential impacts to security resourcing or infrastructure
Ensure alignment between security operations, service delivery, and budget expectations through ongoing monitoring and communication