Site Reliability Manager

CommScope•Sunnyvale, CA

11d•Hybrid

About The Position

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. RUCKUS Networks builds and delivers purpose-driven networks that perform in the tough, unique environments of the industries we serve. How You’ll Help Us Connect the World: RUCKUS Networks is seeking an experienced Site Reliability Engineering (SRE) Manager to lead our NAM and APAC operations teams in transforming traditional operations into modern SRE practices. This high-impact leadership role will drive operational excellence, mentor engineering managers, and spearhead SRE transformation across our largest regional operations. As a key member of the engineering leadership team, you will shape people and processes, implement scalable reliability strategies, and ensure 24/7 operational stability for our infrastructure. You’ll manage engineering managers and their teams, fostering a culture of automation, reliability, and continuous improvement while collaborating with global operations counterparts.

Requirements

12+ years in Site Reliability Engineering (SRE), with 6+ years leading SRE, DevOps, or infrastructure teams.
Proven experience mentoring engineering managers and developing leadership talent.
Track record of transforming traditional operations or NOC teams into modern SRE organizations.
Strong project management skills with Agile/Kanban experience and JIRA proficiency.
Excellent communication skills, including executive-level presentations.
Deep SRE expertise: incident management, on-call systems, monitoring, and reliability engineering.
Infrastructure automation experience with Terraform, Kubernetes, Docker, and CI/CD pipelines.
Cloud platform proficiency (GCP/AWS), including networking, security, and cost optimization.
Monitoring and observability experience with Prometheus, Grafana, APM tools, and log aggregation.
24/7 operations experience with global team coordination and escalation management.
Change management and compliance experience (SOC2, security reviews, audits).
Strong foundation in Linux systems, networking protocols, and security practices

Responsibilities

Lead and develop engineering managers and technical operations engineers across India and APAC time zones.
Build a collaborative team culture that emphasizes knowledge sharing, automation, and operational excellence.
Mentor engineering managers to strengthen leadership capabilities and technical expertise.
Set clear performance expectations and provide ongoing coaching for growth.
Partner cross-functionally with Product, Security, Development, and global operations teams.
Own 24/7 operational stability for India/APAC, including incident response, escalation, and post-incident reviews.
Drive comprehensive incident management: alert handling, outage response, and root cause analysis (RCA/CAR).
Transform traditional operations into modern SRE practices using SLOs, error budgets, and reliability engineering.
Implement robust monitoring and alerting with APM tools, dashboards, and automation frameworks.
Lead technical project delivery with clear timelines, resource planning, and stakeholder communication.
Apply structured project management methodologies for visibility to senior leadership.
Drive automation initiatives to reduce manual toil and improve reliability.
Oversee change management processes with proper documentation and training.
Manage infrastructure automation using Terraform, Kubernetes, and cloud platforms (GCP/AWS).
Develop operational roadmaps aligned with business and technical strategies.
Provide executive-level reporting on operational metrics, project status, and team performance.
Collaborate with US operations teams to ensure seamless global coverage.
Build high-performing technical teams through effective hiring, development, and retention strategies.