Site Reliability Engineering

Geotab • Atlanta, GA

161d

About The Position

Geotab is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab.

Requirements

• 1 - 3 years experience in Software Development/Application Support/SRE or a similar role.
• Strong troubleshooting skills with a systematic problem-solving approach.
• Experience with Powershell, Python, SQL, and Linux-based systems.
• Desire to work in a fast paced, evolving, growing, and dynamic environment.
• Knowledge of customer service principles and practices.
• Experience working within a technical or engineering organization with knowledge of the high-technology industry considered an asset.
• Ability to work well under pressure and respond to fast changing priorities and deadlines.
• Highly organized and able to manage multiple tasks and projects simultaneously.
• Excellent verbal and written communication skills.
• Strong analytical skills with the ability to problem solve to well-judged decisions.
• Strong team player with the ability to engage with all levels of the organization.
• Technical competence using software programs, including but not limited to, Google Suite for business (Sheets, Docs, Slides).

Responsibilities

• Provide stellar escalated engineering support and customer service to core MyGeotab applications.
• Support both the MyGeotab software application and the Geotab GO devices, IOX, and other hardware.
• Understand the business impact of incoming tickets and troubleshoot effectively to resolve technical issues.
• Collaborate with Geotab engineers to resolve software bugs and firmware issues.
• Effectively communicate technical solutions to customers during service disruptions.
• Troubleshoot production issues and coordinate with development teams to implement fixes.
• Collaborate with team members to improve engineering tools and dashboards for monitoring computing architecture.
• Implement automation tools and frameworks to streamline routine tasks.
• Conduct system tests for security, performance, and reliability.
• Assist in long-term strategic planning to ensure server capacity meets current and future requirements.
• Recommend design enhancements for improving reliability, security and processes.
• Maintain supporting documentation for areas of expertise.
• Monitor servers proactively using a combination of tools to ensure high availability and superior SLAs.
• Plan and execute routine maintenance tasks.
• Conduct post-incident reviews and identify areas of improvement for long term reliability.
• Participate in a 24x7 on-call rotating schedule.

Benefits

• Flex working arrangements
• Home office reimbursement program
• Baby bonus & parental leave top up program
• Online learning and networking opportunities
• Electric vehicle purchase incentive program
• Competitive medical and dental benefits
• Retirement savings program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees