Site Reliability Engineering (SRE) Tech Lead
About The Position
As the SRE Tech Lead at Obsidian, you will define and build the reliability foundation for a complex, multi-tenant SaaS platform serving enterprise and financial customers. You will operate as a peer to the DevOps and Platform Engineering leads, driving a unified reliability strategy across the organization. Your core mandate: ensure Obsidian detects every system failure before customers do—and communicates proactively when issues arise. This is a hands-on technical leadership role with high ownership and visibility, reporting directly to the CTO. You will architect and implement systems that handle real-world complexity: upstream SaaS dependencies, sparse and noisy data, and mission-critical enterprise workloads.
Requirements
- 7+ years in SRE, production engineering, or similar roles
- 2+ years operating as a technical lead
- Deep expertise with: AWS and/or GCP Kubernetes, Helm Observability stack (Prometheus, Grafana) CI/CD systems (GitLab CI/CD, ArgoCD)
- Proven experience building monitoring for multi-tenant SaaS systems with complex data pipelines
- Strong debugging skills across distributed microservices and legacy systems
- Hands-on engineering mindset — able to instrument services directly, not just configure tooling
- Track record of building or significantly improving incident detection and response systems
Nice To Haves
- Experience in B2B SaaS serving enterprise or financial customers
- Familiarity with third-party SaaS connector ingestion patterns
- Experience building anomaly detection systems or baseline-aware alerting
- Experience implementing customer-facing status pages and incident communication frameworks
Responsibilities
- Map and instrument critical system paths for top-tier enterprise customers
- Build connector health models to classify issues: Internal defects (“our bug”) Upstream SaaS outages Expected sparse/low-signal scenarios
- Establish tiered incident communication: Public status page for all customers Direct outreach for high-priority accounts
- Define and begin rollout of SLI/SLO standards across microservices
- Develop self-service instrumentation tooling enabling engineering teams to own observability
- Implement baseline-aware anomaly detection across all connectors (beyond static thresholds)
- Mature incident response processes, including: Structured post-mortems Continuous reliability improvements
Benefits
- Competitive compensation with equity and 401k
- Comprehensive healthcare with dental and vision coverage
- Flexible paid time off and paid holiday time off
- 12 weeks of new parent or family leave
- Personal and professional development resources
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
