Medical Mutual of Ohio-posted 10 months ago
Full-time • Manager
Dublin, OH
Insurance Carriers and Related Activities

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans. Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life. As a Site Reliability Engineering (SRE) Manager, you will lead a team of talented engineers responsible for ensuring the reliability, scalability, and performance of our systems and services. You will collaborate closely with software development, operations, and product teams to design and implement robust solutions that enhance system reliability and efficiency. Your role will involve managing incident response, driving continuous improvement initiatives, and fostering a culture of reliability and automation within the organization.

  • Lead and mentor a team of SREs, providing guidance and support for their professional development.
  • Oversee the design, implementation, and maintenance of systems to ensure high availability and performance.
  • Collaborate with cross-functional teams to identify and resolve reliability issues.
  • Develop and implement strategies for incident management and disaster recovery.
  • Drive automation efforts to reduce manual intervention and improve system reliability.
  • Monitor system performance and implement improvements based on data-driven insights.
  • Foster a culture of continuous improvement and proactive problem-solving.
  • Manages employees and associated budgets who provide technical support for the named areas.
  • Supervises the forecasting and capacity projection of hardware to ensure timely acquisition of technology to provide proper availability and performance.
  • Interfaces with user and applications areas and provides technical guidance when required.
  • Provides input into the development of short- and long-range strategic plans.
  • Maintains a high degree of technical expertise to ensure that best practices are utilized in rendering technical support services.
  • Acts as technical consultant regarding IT processing activities and assists in the resolution of all technical systems, hardware, and software problems to enhance operations.
  • Performs other duties as assigned.
  • Bachelor's degree in Computer Science or related field or equivalent, pertinent work experience.
  • Eight (8) or more years of experience in a technical support area.
  • Three (3) or more years of experience in supervision with proven administrative responsibility.
  • Microsoft Certified Systems Engineer.
  • VMware Certified Professional.
  • Experience with Dell Converged Infrastructure, VMware, EMC, Citrix VDI, Cisco UCS, Dell vBlock, Isilon, Commvault, Disaster Recovery.
  • Demonstrated ability to manage highly technical people and experience with the listed architectures.
  • Functional understanding of project management principles and their application to Infrastructure projects and teams.
  • Employee bonus program.
  • 401(k) with company match up to 4% and an additional company contribution.
  • Health Savings Account with a company matching contribution.
  • Excellent medical, dental, vision, life and disability insurance.
  • Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
  • Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
  • Parental leave for eligible employees who become parents through maternity, paternity or adoption after 120 days of service.
  • Career development programs and classes.
  • Mentoring and coaching to help you advance in your career.
  • Tuition reimbursement up to $5,250 per year, the IRS maximum.
  • Diverse, inclusive and welcoming culture with Business Resource Groups.
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