Site Reliability Engineering Manager

PNC Financial Services Group • Phoenix, AZ

255d

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Site Reliability Manager within PNC's Site Reliability Center (SRC), you will be based in Farmers Branch, TX, Pittsburgh, PA, Cleveland, OH, Birmingham, AL, Phoenix, AZ. The position is primarily based in a PNC location. Responsibilities require weekly time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion. Occasional travel may be needed. Schedule is M-F 8:00am - 5:00pm. This position is leading teams across 3 shifts for 24/7 support. Candidates are expected to be available for critical production issues as required. This may include off shift hours and weekends. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

• Hands-on experience managing database technologies (Oracle and SQL Server) in a production support environment.
• Proven track record of driving significant reductions in reactive incidents through proactive monitoring, tuning, automation, and continuous improvement.
• Extensive technical expertise in database administration, troubleshooting, performance optimization, backup and recovery strategies, and high availability/disaster recovery solutions.
• Experience managing large complex highly available Exadata environments.
• Strong experience in incident management processes with a demonstrated ability to rapidly recover from complex, high-impact database production issues.
• Expertise in database performance tuning, query optimization, indexing strategies, and managing database integrity and security.
• Strong leadership and team management skills, including mentoring technical teams, fostering professional growth, and building high-performing teams.
• Deep understanding and practical application of ITIL methodologies, incident/problem/change management frameworks, and continuous improvement principles.
• Excellent communication, collaboration, and stakeholder management skills to effectively interact with senior leadership, vendors, and cross-functional teams.
• Ability to develop strategic technical roadmaps, implement best practices, and drive adoption of emerging database technologies and practices.
• Bachelor's degree in Computer Science, Information Technology, or a related discipline (or equivalent experience).

Nice To Haves

• Experience working in the financial services or banking industry, specifically within regulated environments.
• Oracle Certified Professional (OCP) and/or Microsoft SQL Certifications.
• Experience managing geographically distributed teams.
• Familiarity with cloud database technologies (AWS, Azure, Google Cloud) and modern database management practices.

Responsibilities

• Leads a team of Site Reliability Engineers in implementing, maintaining, and improving robust monitoring response sites and infrastructure applications.
• Recommends and facilitates the implementation of infrastructure enhancements as required to maintain the performance of sites in response to business growth and strategy.
• Streamlines the deployment process by introducing automated configuration management tools, resulting in a reduction in deployment time and increased efficiency.
• Oversees robust technical solutions for complex business and application challenges, while helping to define and communicate technical standards and best practices.
• Manages and oversees proactive reviews and audits of production sites, issue triage and follow up.
• Leads in the collaboration with cross-functional teams to design and implement scalable and highly available infrastructure.
• Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 8 occasional absence days each year
• Between 15 to 25 vacation days each year, depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees