Site Reliability Engineer
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About The Position
As a Site Reliability Engineer at IBM Corporation in San Jose, CA, you will work with development teams to enable a continuous integration environment that sustains high productivity levels and emphasizes defect prevention techniques. You will manage the delivery pipeline from development/testing, staging, and production, performing general testing as needed. Your role will involve quality code reviews to meet compliance requirements of the company's process and coding standards, as well as automating, measuring, and optimizing system performance and processes. You will work with cloud services as needed and design and implement tools for automated deployment and monitoring of multiple environments. Additionally, you will articulate and compare designs to address deployment issues and implement solutions, provide DevOps support in operating systems, programming languages, scripting, and building tools, and evaluate existing systems to apply improvements based on newly available tools and DevOps methodologies. You will lead in work priorities and methods requiring tradeoffs, act as trusted advisors for clients to support and resolve their queries/incidents, and maintain issues and incidents using case handling tools/services like cognitive support platform. You will also advocate for the customer and interface between them and the company's product support, product management, and product development teams to handle product and tooling enhancements requests. Collaboration and providing technical advice and guidance to other internal teams such as Expert Labs and Expert Connect will be essential as they work with customers to implement projects in the Business Automation SaaS offerings.
