Site Reliability Engineer

Fidelity National Information Services • New York, NY

79d • $170,550 - $286,520

About The Position

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS? This position is under our CTO org to support SRE functions for innovation and growth for the Banking Solutions, Payments and Capital Markets business. This role will report under our Wealth and Retirement team. FIS empowers small to large retirement plan providers around the globe with a comprehensive, integrated suite of retirement solutions. Our industry-leading offering includes an extensive selection of technology and services. From record keeping technology and plan administration and compliance solutions, to financial wellness that supports all aspects of retirement services business and positions our clients for future growth. We are looking for a talented resource, who is comfortable working multiple appropriately prioritized issues and/or projects at a time. One who desires to be a part of this global dynamic retirement technology team where they will grow personally, technically and professionally.

Requirements

• Proficiency in development technologies, architectures, and platforms (web, mobile apps, API).
• Experience with AWS cloud platform and IaC tools.
• AWS CLI: used for a few tasks, changing AWS configurations, uploading/downloading files to s3, downloading kubectl context.
• Terraform: defining the infrastructure as code, where all AWS resource configurations gets configured/changed.
• Kubectl: for communication with EKS.
• Knowledge of monitoring tools (Prometheus, Grafana, DataDog) and logging frameworks (Splunk, ELK Stack).
• Experience in incident management and post-mortem reviews.
• Strong troubleshooting skills for complex technical issues.
• Proficiency in scripting languages (Python, Bash) and automation tools (Terraform, Ansible).
• Experience with CI/CD pipelines (Jenkins, GitLab CI/CD).
• Ownership approach to engineering and product outcomes.
• Excellent interpersonal communication, negotiation, and influencing skills.

Nice To Haves

• AWS Cloud Practitioner certification.
• AWS Solutions Architect Associate OR AWS Certified DevOps Engineer certification.

Responsibilities

• Own the technical engagement and ultimate success around specific modernization projects.
• Design and maintain monitoring solutions for infrastructure, application performance, and user experience.
• Implement automation tools to streamline tasks, scale infrastructure, and ensure seamless deployments.
• Ensure application reliability, availability, and performance, minimizing downtime and optimizing response times.
• Lead incident response, including identification, triage, resolution, and post-incident analysis.
• Conduct capacity planning, performance tuning, and resource optimization.
• Collaborate with security teams to implement best practices and ensure compliance.
• Manage deployment pipelines and configuration management for consistent and reliable app deployments.
• Develop and test disaster recovery plans and backup strategies.
• Collaborate with development, QA, DevOps, and product teams to align on reliability goals and incident response processes.
• Participate in on-call rotations and provide 24/7 support for critical incidents.

Benefits

• Opportunities to innovate in fintech.
• Tools for personal and professional growth.
• Inclusive and diverse work environment.
• Resources to invest in your community.
• Competitive salary and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees