Site Reliability Engineer
About The Position
At BuildOps, we’re building a software platform that empowers today’s commercial contractors. From service management to project execution, we’re reimagining how our customers operate. Our team thrives on ambition, innovation, and collaboration – qualities we look for in every new hire. You will join our cloud infrastructure and reliability engineering team as a Site Reliability Engineer (SRE). Your primary responsibility will be to improve and protect the reliability, performance, and operability of our production systems while helping evolve our AWS-based infrastructure. We’re looking for someone with a strong SRE mindset, solid software engineering fundamentals, and deep observability expertise who can work effectively in a distributed team environment. Reporting to the DevOps and SRE Manager, this is a hands-on role where you will influence reliability strategy, build tooling and automation, and contribute directly to day-to-day operations in a fast-moving, industry-defining company.
Requirements
- 3+ years of professional experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering, working on production systems and reliability-focused initiatives
- Thorough understanding of and hands-on experience with modern SRE practices, such as: Defining and implementing SLIs/SLOs and error budgets, Reducing toil through automation, Safe deployment and rollout patterns, Structured post-incident reviews and continuous improvement
- Some software engineering experience required: you’ve written and maintained production-quality code and can work comfortably in at least one modern language (for example, Python or Node.js/TypeScript)
- Interested in using LLMs to assist in work, with at least some experience doing so
- Strong observability skills: Designing metrics, logging, and tracing for multi-service systems, Building actionable dashboards and alerts with clear runbooks, Correlating metrics, logs, and traces to debug complex issues
- Experience with tools such as Datadog, Prometheus, Grafana, Honeycomb, or New Relic (we use Datadog, but vendor-agnostic experience is welcome)
- Experience working with AWS in production and with core platform primitives such as Terraform-based Infrastructure as Code and container/orchestration platforms (for example, Docker with ECS, EKS, or Kubernetes)
- Strong communication skills and the ability to explain complex technical topics to both technical and non-technical audiences
- Ability to work a hybrid schedule – Monday/Friday WFH; Tuesday–Thursday in-office
Nice To Haves
- Incident management experience is a strong plus, including: Participating in or coordinating incident response, Working within an incident management tool (for example, incident.io, PagerDuty, OpsGenie, or similar), Helping teams implement durable, high-leverage follow-ups
- CS degree or equivalent experience running production systems; we are equally interested in people from non-traditional backgrounds who have spent time operating real-world environments
Responsibilities
- Drive and refine modern SRE practices across services, including SLIs/SLOs, error budgets, and reliability reviews
- Design and maintain end-to-end observability (metrics, logs, traces, dashboards, and alerts) so teams can quickly detect, debug, and prevent issues
- Partner with product and engineering teams to design reliable services—reviewing architectures, failure modes, rollout strategies, and capacity/latency considerations
- Help evolve and operate our AWS infrastructure (networking, compute, data stores) using Infrastructure as Code (Terraform)
- Contribute code to services, tooling, and automation (for example, reliability libraries, deployment and incident tooling, health checks)
- Define, implement, and iterate on SLIs, SLOs, and error budgets with service owners, and use them to guide reliability work and release decisions
- Participate in incident response for infrastructure-related production issues, including learning-focused post-incident reviews and follow-through on action items
- Develop runbooks, safeguards, and automation that reduce manual work, improve time-to-diagnosis, and standardize responses to recurring scenarios
- Advocate for and implement security and compliance best practices in production environments
- Document standards, playbooks, and best practices so reliability improvements scale across teams
- Collaborate closely with software engineers, product managers, and other stakeholders to plan and deliver reliability-focused initiatives
Benefits
- Generous equity grant, become an owner in our company!
- Macbook computer provided
- A comprehensive benefits package
- Flexible PTO and hybrid work schedules
- Work from home stipend
- Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
- Company events like BBQs and team-building activities, both in-person and virtual
- Fast-paced, collaborative, and dynamic work environment
- Opportunities for growth and career advancement
- Chance to work with cutting-edge technology and innovative solutions
- The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
