Site Reliability Engineer
About The Position
AMP is applying AI-powered sortation at scale to modernize the world's recycling infrastructure and maximize the value in waste. AMP gives waste and recycling leaders the power to harness AI to reduce labor costs, increase resource recovery, and deliver more reliable operations. With hundreds of deployments across North America, Asia, and Europe, AMP’s technology offers a transformational solution to waste sortation and changes the fundamental economics of recycling. Headquartered in Louisville, Colorado, the Denver Post and BuiltIn Colorado have recognized AMP as one of the state's top workplaces. AMP has operations and career opportunities outside of Atlanta, Cleveland, Portsmouth, Virginia, and Europe. We’re fostering an environment where passionate individuals can grow and create impact. We seek unconventional thinkers to join our mission to enable a world without waste; at AMP, your contributions have meaning and can spur change. With backing from top-tier investors and national recognition including North American Cleantech Company of the Year, we’re always seeking ways to better our operations, raising the bar on innovation, and looking to collaborate and improve in what we do. Learn more at AMPSortation.com. AMP is hiring a Site Reliability Engineer, reporting to the Engineering Manager of Facility Software, to keep AMP's technology running smoothly and as specified in AMP and customer facilities. This role will include active development of AMP's observability stack, and directly supporting hundreds of robotic systems spread across AMP’s sortation facilities.
Requirements
- Strong technical communication skills for collaborating with the rest of the software team through ticket escalations
- Strong interpersonal skills for communicating with individuals in industrial environments experiencing downtime issues that can be overwhelming
- Experience troubleshooting Linux systems
- Desire to learn and gain experience writing code, including professional software engineering practices like coding standards, code reviews, source control management, build processes, testing, and operations
- The growth of facilities requires this role to become more efficient over time
- Proficiency managing task level scoping for yourself under a sprint based or kanban methodology
- Passion for green technology and emissions reduction
Nice To Haves
- Real world experience with deployed hardware
- Experience with Docker or similar technologies
- Experience troubleshooting to minimize mean time to recovery in downtime situations
- Comfort with reactive multitasking and rapid reprioritization
Responsibilities
- Triage and respond to tickets, adhering to SLAs from 9:00am - 5:00pm in the Eastern Time Zone.
- Participation in the rotation of pager duty as we establish 24/5 escalation support for the facilities.
- Provide support for CoreTech devices including commissioning support, software upgrades, tooling maintenance, and troubleshooting.
- Troubleshoot operating system, on-prem hardware, networking, container, and application issues to the point of mitigation, resolution, or hand-off. All devices are on-prem in AMP facilities.
- Maintain and extend documentation for the engineering support process.
- Help define improvements to the Jira ticketing system for ease of use and analytics tracking.
- Development tasks will be focused on increasing observability of software issues and creating mitigation tools to leverage when the software issues present. When subject matter experts are called upon in escalations, it will be the job of this role to take those lessons learned and turn them into tools enabling facilities to better self-serve.
- Monitoring stack: Prometheus/OpenMetrics exporters, Prometheus aggregator (PromQL), Grafana dashboards
- Alerting stack: Grafana alerting with Slack integrations
- Mitigation stack: Ansible/Jenkins
Benefits
- Medical - The company covers between 77% to 100% of the premium for Cigna medical healthcare plans depending on the selection.
- Dental, Vision, Short-Term and Long-Term Disability
- Life Insurance: The company covers the cost of Basic Life / AD&D 1 x Salary, option to purchase additional through New York Life
- Benefits start the day you start
- HSA Eligible Health Plans, Company Monthly Contributions!
- 401(k) retirement plan (non-matching)
- FTO - Flexible Time Off
- 6 Accrued Sick Days
- Eight (8) paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
