Site Reliability Engineer

Iron Mountain•Knoxville, TN

1d•Remote

About The Position

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Summary: This role will be working within the Iron Mountain Government Services team and requires U.S. Citizenship living on U.S. soil and while active government clearance is not required, the candidate will be required to obtain government clearance to perform this role. We are looking for a talented Systems Engineer who has the experience necessary to help build out our existing infrastructure and troubleshoot problems as they arise. The ideal candidate for this position can prioritize mission critical tasks and coordinate expansion of our system so updates and other maintenance tasks do not get in the way of daily operations. In addition to solid technical, analytical, and troubleshooting skills, the candidate must have great soft and customer service skills allowing them to confidently interact with customers and explain highly technical concepts in simple, easy to understand terms.

Requirements

Strong communication, collaboration and problem solving skills with a track record of delivering production grade systems in a team environment
Motivated individual who learns quickly, has pride in building a new product and can engage others to accelerate technical solutions
Minimum Bachelor’s degree
5+ Years, hands-on technical architecture skills and depth across multiple technologies
Technology areas to include Cloud, Virtualization, Network, Compute, and Storage
Advanced experience with Windows Server operating systems
Experience with Linux is required.
Proficient in server oriented architectures and web platform applications
Familiarity with PowerShell scripting preferred
Knowledge in AD architecture and infrastructure (LDAP, Directory Replication, group policy, security, schema changes, Identity and Access Management, etc.)
Excellent troubleshooting and analysis skills
Knowledge in Microsoft Endpoint Configuration Manager or System Center
Experience in working with geographically distributed teams
Excellent written and verbal communications skills with external customers
Experience working with and coordinating issue resolution with 3rd party vendors
3 years experience of Incident and Request Management process as defined by ITIL v3
Written and verbal proficiency in the English language
Comfortable working in a fast-paced environment
Must be a U.S. Citizen.
Required to pass a rigorous background check to obtain IRS Publication 1075 certification and gain access to Federal Tax Information (FTI).
Must be able to successfully complete all government-mandated security and suitability investigations, which may include fingerprinting and financial reviews.
Proven experience supporting the IT infrastructure or applications for a federal agency, such as the Defense Logistics Agency (DLA), is essential and clearance required.

Nice To Haves

Demonstrable experience with Hyper Converged Infrastructure an advantage
Experience with Nutanix hardware is a plus
Knowledge in Rubrik backup and recovery is a plus

Responsibilities

Troubleshoot escalated tickets
Provide 2nd and 3rd level support to external and internal customers
Join critical incident calls for priority 1 issues as the subject matter expert
Perform on-call duties on a weekly rotation
Windows Server Builds
Maintaining backups
Security patching and vulnerability management
General break-fix and KLO
Create and maintain system documentation and support processes
Communicate verbally and in writing with customers
Participate in the setup and configuration of new customers, environments, and proof-of-concept solutions
Work with multiple vendors routinely for support and troubleshooting of the solution
Work with internal cross-functional teams on troubleshooting system issues
Responsible for working and prioritizing issues and project tasks according to SLA’s
Responsible for managing their own tickets and maintaining them on a daily basis
Participate in testing and post-deployment validation of the system
Perform Active Directory Services administration and management to include design, cleanup and routine maintenance and configuration
Other duties and projects as assigned