Site Reliability Engineer

Ooma

2h

About The Position

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.
About the Role:
As a Site Reliability Engineer, you will leverage your extensive expertise in Linux Systems, Virtualization, containers, Kubernetes clusters, and CI/CD pipelines to ensure the stability and efficiency of our systems. Your role will involve collaborating with various teams to implement best practices for infrastructure management, automated deployment, and application performance monitoring. A strong understanding of on-premises environments and the management of large data centers is essential.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degree preferred.
• 5+ years of experience as an SRE or a related field, with a strong focus on production systems, containers, microservices and service delivery.
• Extensive experience with managing and maintaining CI/CD Pipelines and the essentials supporting it (GitOps workflows, ArgoCD, Helm charts)
• Comprehensive knowledge of Observability Tools such as Prometheus, ELK Stack, log collectors, and Grafana for visuals
• Extensive on-premises datacenter experience managing large data centers with hundreds of bare metal servers and VMs.
• Deep knowledge of Linux operating systems, their configuration, performance tuning, and troubleshooting.
• Experience with configuration management tools.
• Familiarity with networking concepts and protocols in the scope of Linux Operating Systems.
• Proven ability to analyze complex systems, identify bottlenecks, and implement solutions with strong troubleshooting skills.
• Excellent communication skills, with the ability to collaborate effectively with cross-functional teams.

Nice To Haves

• Experience with containers and orchestration technologies, particularly Kubernetes is a plus.

Responsibilities

• Monitor and troubleshoot system performance, reliability, and availability issues using modern observability tools and techniques, with a strong emphasis on diagnosing and resolving issues in operating systems and bare metal environments.
• Design, implement, and maintain scalable and reliable infrastructure using containers, Kubernetes, and microservices architecture.
• Manage CI/CD pipelines to facilitate efficient software development and deployment processes.
• Implement GitOps workflows using ArgoCD or Flux, manage Helm charts and Kustomize configurations for declarative application deployment and version control.
• Oversee configuration management to ensure consistent and reliable software releases across environments. Using Ansible for consistent system configuration, patch management, and provisioning across datacenter infrastructure.
• Design and operate high-throughput Kafka clusters for event streaming, managing topics, partitions, replication, consumer lag monitoring, and disaster recovery strategies across datacenter infrastructure.
• Collaborate with development teams to influence system design choices and operational policies.
• Provide expert guidance on managing large data centers, including hundreds of bare metal servers and virtual machines (VMs), ensuring optimal configuration and performance.
• Implement name services and server management practices to support our infrastructure needs.
• Continuously evaluate and integrate new technologies to enhance operational efficiency and reliability.
• Participate in on-call rotations to provide support for production systems as necessary, conduct blameless post-mortems with root cause analysis, and maintain incident response runbooks and procedures.
• Create comprehensive technical documentation, runbooks, architectural diagrams, network topology maps, and maintain knowledge bases for operational procedures and best practices.
• Continuously evaluate and integrate new technologies to enhance operational efficiency and reliability.

Benefits

• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
• HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)
• Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
• FSA Healthcare & Dependent Care
• Commuter Benefits
• Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
• 401(k), including employer match, and Roth
• Employee Stock Purchase Plan (ESPP)
• Paid Time off, Sick Time, as well as corporate holidays observed
• Employee Assistance Program
• Life Balance benefits with Travel Assistance Services and Identity Theft
• Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level