Site Reliability Engineer

iManage•Chicago, IL

18h•Hybrid

About The Position

SRE is part of a global organization that leverages the latest technology to communicate with our colleagues across the globe. We organize ourselves into distributed teams -- SRE teams are anchored to iManage offices across the globe. Tuesdays and Thursdays are dedicated to in-office collaboration, rapid innovation, and developing a sense of belonging at iManage. Mondays and Fridays are reserved for (remote-friendly) focus time to get things done. Have the best of both work styles in a workplace that is intentional about belonging, collaboration, and accomplishment. Being a Site Reliability Engineer at iManage Means… You are an engineer, a builder, and a systems thinker. You’ll create middleware and platform guardrails that empower developers to innovate quickly and reliably. You combine technical depth with empathy to eliminate customer pain, especially when working with enthusiastic teams stewarding the world’s most privileged data. You uplift those around you, act as a subject matter expert, and drive change. You chase contributing factors over root causes, value code over documentation, and documentation over process. You’ll engage in architectural discussions, reduce toil, and deliver scalable, resilient platforms that support our customers and organization. As an SRE, you’ll help scale our cloud platform, collaborate across teams to promote standardization and resiliency, and participate in on-call rotations. You’ll be a key voice in observability, change management, and service scalability. iManage is experiencing explosive growth in its flagship cloud product. We’re seeking software and systems engineers specializing in reliability and platform services to join our transformative cloud journey. This requires rethinking technical decisions with a beginner’s mindset and a focus on resilience and sustainability.If you write code, think in systems, embrace complexity and automation, and are passionate about service resilience and scalability — we want to talk to you.

Requirements

Experience writing design documents, postmortems, and refactoring application code.
Built automation to reduce operational burden or developed internal SaaS tools.
Ability to advocate for SRE principles (e.g., SLOs vs SLAs) and introduce them effectively.
Experience in public cloud or hosted datacenter environments (Azure and AKS preferred).
A passion for collaborative teamwork.

Nice To Haves

Hands-on experience with Linux server stacks (Ubuntu/Debian preferred).
Knowledge of cloud provisioning platforms (Terraform preferred).
Exposure to configuration management tools (Chef preferred).
Experience with containerization/clustering technologies (Docker preferred).
Familiarity with observability and alerting tools (Prometheus/Grafana or ELK/EFK).
Practical experience with CI/CD pipelines and rollout strategies.
A bachelor’s degree (or equivalent experience) in Computer Engineering or related field.
Proficiency in one or more programming languages (e.g., Java, Python, Golang).
Familiarity with scripting languages (e.g., PowerShell, Bash, Python, Ruby).

Responsibilities

Eliminating TOIL through automation and software development.
Partnering cross-functionally with application teams and internal stakeholders.
Creating a modern, cloud-native platform that is resilient, cost-effective, and secure by default.
Scaling cloud infrastructure to support our Kubernetes-based ecosystem.
Maintaining the freshness and utility of platform services.
Improving the security posture of our products.
Designing automation, orchestration, observability, and disaster readiness into our products.
Participating in production support and on-call rotations.
Leading incident management and post-incident retrospectives.

Benefits

Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
Own my career path with our internal development framework. Ask us more about this!
Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
Enjoy flexible work hours that empower me to balance personal time with professional commitments.
Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.
Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
Rewarding me with an annual performance-based bonus.
Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
Having multiple company wellness days each year to prioritize mental health and well-being.
Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.