Site Reliability Engineer
About The Position
At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone! We are looking for an experienced Site Reliability Engineer (SRE) to join our engineering team. The Site Reliability Engineer is responsible for ensuring the reliability, availability, and performance of Talkspace's agentic behavioral health platform. They leverage strong technical skills to build and evolve systems with a focus on client confidentiality. Additionally, they play a key role in maintaining live services by implementing effective monitoring and measurement strategies. The Site Reliability Engineer (SRE) will stay informed of industry trends and share valuable insights with the team, contributing to a culture of continuous learning and improvement. They actively participate in on-call duties, serving as an escalation contact for service incidents, and demonstrate a knack for process development through automation. With excellent communication skills, they collaborate with cross-functional teams and contribute to the development of efficient processes and documentation, ensuring effective teamwork and system reliability.To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare. This is a hybrid position. Talkspace Headquarters is located in NYC.
Requirements
- BA/BS or MA/MS in computer science or related field (or equivalent experience).
- 2-5 years of experience administering cloud environments, including AWS, GCP
- Experience administering cloud environment infrastructure as code
- Experience with orchestration tools, such as Kubernetes, ECS
- Demonstrable knowledge of TCP/IP, HTTPS, application security, monitoring, and storage.
- Experience managing applications such as MySQL, Postgres, Redis, Redshift and DNS.
- Knowledge of algorithms, data structures, complexity analysis, and software design.
- Experience developing production code.
Responsibilities
- Ensure the reliability, availability, and performance of critical systems and applications.
- Build and evolve systems using best practices to ensure client confidentiality.
- Maintain services once they are live by measuring and monitoring their availability, performance, and overall health.
- Keep up-to-date with industry trends, share knowledge with the team, and contribute to the professional development of colleagues.
- Share on-call duties with the team and be an escalation contact for service incidents.
- Proactively design efficient processes and automate tedious tasks.
- Effectively and concisely communicate complex technical topics to peers.
- Respectfully voice alternative solutions in the architecture and design process.
- Maintain comprehensive documentation for system architecture, procedures, and best practices.
- Work with engineering teams to improve how they design, develop, deliver, and evolve Talkspace services, to improve their availability, scalability, and performance.
- Performs other related duties as assigned.
Benefits
- Comprehensive Medical, Dental and Vision plans coverage since day one
- Pre-tax benefits: HSA/ FSA
- 401k Retirement Savings Program with matching up to 4%
- Voluntary benefits including disability, basic life or pet insurance, etc.
- Monthly Wellness Stipend to promote mental and physical self-care
- Flexible PTO and Remote First Environment
- Regular team events, including Wellness Workshops and Team Building Events
- Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
