Site Reliability Engineer
About The Position
Build a brilliant future with Hiscox Site Reliability Engineer (SRE) Role Overview: The SRE will be responsible for ensuring the reliability, scalability, and performance of Hiscox US technology platforms. This role combines software engineering, systems administration, and operational excellence to deliver resilient services across cloud and on-prem environments. You will lead a small team of SREs and collaborate with engineering, DevOps, and service management teams to implement best practices in automation, observability, and incident response.
Requirements
- 5+ years in SRE, DevOps, or Systems Engineering roles, with at least 2 years in a leadership capacity.
- Strong experience with Azure, AWS, Kubernetes, Docker, and cloud-native architectures.
- Proficiency in scripting and automation (Python, Bash, PowerShell).
- Expertise in CI/CD tools (Azure DevOps, Jenkins) and infrastructure-as-code (Terraform, ARM templates).
- Deep understanding of networking, DNS, and security principles.
- Familiarity with observability stacks (New Relic, Prometheus, Grafana, ELK, or similar).
- Excellent problem-solving and communication skills.
- Strong Linux administration skills
- Strong communication skills
Nice To Haves
- Experience in financial services or regulated environments.
- Knowledge of ITIL practices and service management frameworks.
- Certifications: Azure Solutions Architect, AWS Certified Solutions Architect, Kubernetes CKA, or similar.
Responsibilities
- Design and implement strategies to maintain high availability and performance of critical systems.
- Develop and maintain CI/CD pipelines, infrastructure-as-code, and automated recovery processes.
- Act as escalation point for major incidents, participate in root cause analysis, and drive postmortem improvements. Participate in on-call rotation.
- Implement advanced monitoring, alerting, and telemetry solutions to proactively detect and resolve issues.
- Forecast and manage infrastructure capacity to support growth and performance targets.
- Work closely with Cloud Engineering, Application Support, and Service Operations teams to reach reliability goals with business objectives.
Benefits
- Competitive salary and bonus (based on personal & company performance)
- 401(k) with competitive company matching
- Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
- Company paid group term life, short- term disability and long-term disability coverage
- 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
- Paid parental leave
- 4 week paid sabbatical after every 5 years of service
- Financial Adoption Assistance and Medical Travel Reimbursement Programs
- Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
- Company paid subscription to Headspace to support employees’ mental health and wellbeing
- Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program
- Dynamic, creative and values-driven culture
- Modern and open office spaces, complimentary drinks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
