Site Reliability Engineer [Multiple Positions Available]

JPMorgan Chase & Co. • Plano, TX

18h • Onsite

About The Position

JPMorgan Chase & Co. is one of the oldest financial institutions, offering innovative financial solutions to millions of consumers, small businesses, and many of the world’s most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. With a history spanning over 200 years, the company is a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management. Professionals in Corporate Functions, covering areas from finance and risk to human resources and marketing, are an essential part of the company, ensuring the success of businesses, clients, customers, and employees. The company is an equal opportunity employer, valuing diversity and inclusion, and makes reasonable accommodations for applicants’ and employees’ religious practices, beliefs, mental health, or physical disability needs.

Requirements

• Master's degree in Computer Engineering, Computer Science, Electronic Engineering, Computer Information Systems, or related field of study plus two (2) years of experience in the job offered or as Site Reliability Engineer, Software Engineer, Software Developer, or related occupation.
• Alternatively, a Bachelor's degree in Computer Engineering, Computer Science, Electronic Engineering, Computer Information Systems, or related field of study plus five (5) years of experience in the job offered or as Site Reliability Engineer, Software Engineer, Software Developer, or related occupation.
• Experience with monitoring platform and application health, including CPU, memory, disk capacity, and API responses using Dynatrace or Datadog.
• Experience with logging queries and performing analysis for incident troubleshooting using ElasticSearch or AWS CloudWatch.
• Experience with managing incidents and conducting blameless post-mortems.
• Experience with designing and developing APIs to support data collection or task automation using Python, Java, Spring Boot, or C#.NET.
• Experience with automating manual tasks using Microsoft PowerShell or Bash.
• Experience with implementing observability using white-box and black-box monitoring.
• Experience with managing incidents using service level objective alerting.
• Experience with performing telemetry collection for observability using Dynatrace, Prometheus, Datadog, AWS CloudWatch, and Splunk.
• Experience with developing dashboards to display system, application, and business metrics using Grafana or Splunk.
• Experience with implementing continuous integration and delivery using Jenkins and Terraform.
• Experience with managing containers and container orchestration using ECS, Kubernetes, and Docker.
• Experience with troubleshooting Transmission Control Protocol, Internet Protocol, API communications, and client-server computing to diagnose and resolve application and system failures using Dynatrace and Wireshark.

Responsibilities

• Build automations using programming languages to reduce manual effort.
• Define and collect metrics from systems and applications using industry-standard applications or custom-built processes.
• Design and develop visualizations of system health.
• Respond to incidents of system instability or unavailability, diagnosing problems, writing software to resolve issues, and performing Root Cause Analyses to determine the reason for an outage.
• Perform system logging analysis to ensure application stability.
• Troubleshoot system and network issues to find potential areas for improvement.

Benefits

• Competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Commission-based pay and/or discretionary incentive compensation (for eligible roles), paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• A retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees