Site Reliability Engineer
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About The Position
At SimpliSafe, we design, develop, manufacture, and sell our own line of wireless, connected home security systems: home sensors, cameras, and locks. Our technology and service platform secures the homes of millions of Americans without the hassles, long term contracts, or fees of traditional Home Security. Protecting our customers and their families is a tremendous responsibility, so we are doubling down on our focus to the customer. As a Site Reliability Engineer at SimpliSafe, you will partner cross-functionally across all of Engineering, and at times, across the entire organization (Product, Engineering, Legal, Manufacturing, Contact Center, Marketing, and Fulfillment) to solve for the customer. Building on our strong customer-centric culture, you will frequently face challenges stemming from anywhere across the technical stack and then work closely with Dev owners to deliver solutions to our customers - this will require broad technical skills and effective communication across key stakeholders. As part of our Customer Success Engineering Team, you will immediately have an outsized impact upon our customer-centric culture - as you collaborate, negotiate, and drive customer successful outcomes.
