Site Reliability Engineer

Microsoft • Atlanta, GA

98d • $84,200 - $165,200

About The Position

We're looking for a Site Reliability Engineer (SRE) committed to systems engineering, software development and passion for quality to envision, design, and deliver Office 365 (O365) Enterprise Cloud service offerings. Team Overview: Within the vast framework of M365 Office Engineering Direct (OED), our SRE team is instrumental to the success of Exchange Online. With the service spanning hundreds of components, our goal is clear: ensure unmatched service availability and continually elevate user satisfaction. What We Do & Our Impact: Our approach is layered and precise. By implementing proactive engineering solutions, we identify and tackle incidents head-on, ensuring limited disruptions. Monitoring, both comprehensive and nuanced, remains our cornerstone, adeptly capturing anomalies beyond the scope of conventional systems. As swift diagnostics steer our course, we channel our efforts towards automation, efficiently managing the incident lifecycle from detection to resolution. Additionally, with a commitment rooted in understanding our users, we meticulously prioritize and execute Design Change Requests, ensuring Exchange Online's evolution aligns with user expectations. The Future - Artificial Intelligence (AI) & Machine Learning (ML) in Focus: As we look to the horizon, the fusion of AI and ML with our SRE practices beckons a transformative era for Exchange Online. We are in the early stages of integrating predictive analytics to anticipate issues before they manifest, allowing us to stay a step ahead. Customized ML models are being developed to intelligently sift through vast data lakes, identifying patterns and correlations previously overlooked. Our journey with AI and ML is not just about enhancement; it's about redefining reliability, precision, and the user experience in the M365 suite.

Requirements

• Associate's Degree in Computer Science, Information Technology, or related field OR equivalent experience.
• Professional and/or academic experience with Azure, AWS, or GCP.
• Ability to meet Microsoft, customer and/or government security screening requirements.

Nice To Haves

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, or systems administration OR equivalent experience.

Responsibilities

• Develops and tests basic changes to optimize code and improve the observability, reliability and operability of a defined range of platform, system, or product components or features with direction from other engineers.
• Supports ongoing engagements with product engineering teams by participating in code/design reviews, regular meetings, on-call rotations, and incident responses throughout product development and operations cycles.
• Implements simple configuration and data changes across a predefined range of product components or features with guidance from other engineers to develop an understanding of how configurations, binaries, and data can be managed using code, tooling, and automation.
• Develops an understanding of how to safely and reliably manage changes in production by using existing tools and automation to enable product engineering teams implement changes across a defined range of components or features, with direction from other engineers.
• Develops a foundational understanding of distributed systems design, interactions between cloud technology layers and components, basic dependencies at scale, and the code that defines infrastructures.

Benefits

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree