We are seeking a Site Reliability Engineer to work in the Product Reliability Engineering function within Operations & Infrastructure. This individual will perform day-to-day site reliability engineering functions including maintenance and incident resolution for Visa's applications, products, and services. They will perform ongoing/proactive analysis of applications to detect potential problems and actively engage & facilitate the discussion to find the best possible solution. The role involves working under direct supervision to ensure on-time delivery of projects, and production support plans for upgrades, enhancements, and deployments. The engineer will work closely with service partners such as product development and engineering teams to seamlessly implement innovative solutions to improve reliability, scalability, and efficiency. Additionally, they will assist in automating routine tasks and processes to improve overall efficiency and reduce human errors. The engineer will actively participate in troubleshooting activities and SWAT calls, driving investigations towards swift resolution. Building comprehensive and robust documentation repositories to facilitate knowledge transfer among PRE and Global Operations peers is also a key responsibility. The role includes assisting the team with implementing GenAI and machine learning trends to continuously optimize application reliability and efficiency, and participating in an on-call roster to support business including off-hours. The candidate should be self-motivated and possess excellent interpersonal and communication skills.
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Job Type
Full-time
Career Level
Entry Level
Education Level
Bachelor's degree
Number of Employees
5,001-10,000 employees