Site Reliability Engineer (SRE) - Wealth Management

Morgan Stanley•New York, NY

10d•$120,000 - $165,000

About The Position

Responsible for maintaining clear, concise, and timely communication with affected parties during the investigation and resolution of any individual or system-wide outage Responsible for the stability of the Production environment Develop and continually revise (in partnerships with other teams where necessary) suitable policies and procedures to ensure appropriate application development standards are available to guide development for systems deployed to Production. Responsible for servicing all requests for data or other activities that require access to Production systems Work with development teams at the appropriate stages in application development to ensure any new systems or projects meet the Production standard Responsible for maintaining and growing a body of knowledge that is accessible to all team members. Ensure information regarding any support related activities or issues is available and easily accessible. Assisting in the investigation and troubleshooting of production issues and playing an active role in mentoring/coaching/training and development of team members Experienced, technically hands-on professional that understands both code and infrastructure Solid track record in an operational/support role, understands incident/problem/change management and how to drive stability across organizations. Be able to manage an outage incident, coordinating user communications, and other teams to help resolve an incident. Strong and keen focus on metrics and trend analysis Strong problem-solving skills with ability to analyze and understand data Candidate must have the ability to forge strong relationships and coordinate effectively with multiple parties during outages and actively communicate updates to APG and BU partners Must be comfortable with on-call rotation including weekend work End user support - able to talk to users to discuss their problems and work through to a resolution Self-motivated with exceptional oral and written communication skills, ability to communicate clearly and concisely Strong ownership mentality with a focus on customer satisfaction Detail oriented and organized with strong analytical skills Experience working in a virtual or global team Self-starter and ability to multitask with can do attitude Familiarity with ITIL terms around incident and problem management We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Expected base pay rates for the role will be between $120,000 and $165,000 per year at the commencement of employment. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Requirements

Minimum 5 - 7 years' experience in developing and/or supporting Enterprise Applications
3 - 5 years' experience in leading a small to medium team of alike skillset
Willingness to embrace Agile and DevOps/SRE concepts
Working knowledge on any of the DevOps & observability tools (Grafana, Prometheus, Splunk, Kibana)
Solid analytical skills, problem determination, and resolution recovery processes
Ability to interface and cultivate excellent working relationships with technology teams, business analysts, and vendors
Understanding database engineering and can develop of high quality database solutions
Strong Unix Shell scripting experience required
Have administrative competence in at least one major programming language or platform (for example: Perl, Powershell, Python, Java or C#, dotnet)
HTML, Javascript, JQuery
Should be a fast learner of technologies in a quick paced environment
Have strong organizational skills and the ability to manage multiple tasks and high-pressure situations for outage handling, management, or resolution
Is driven to learn about new technologies, techniques and what it takes to be an integral member of this team
Hands-on experience administering large-scale, high-availability systems and the tools to monitor performance and availability
Experience in creating technical architecture documentation
Excellent communication and writing skills specific to technical discussions across the management layers
BS/MS or equivalent, preferably in quantitative discipline (Computer Science, Computer Engineering)
Experience with incident “on call” and ability to respond to emergencies on a 24/7 basis
5-10 years' experience in supporting or developing transaction-based systems
Experienced, technically hands-on professional that understands both code and infrastructure
Solid track record in an operational/support role, understands incident/problem/change management and how to drive stability across organizations
Strong and keen focus on metrics and trend analysis
Strong problem-solving skills with ability to analyze and understand data
Candidate must have the ability to forge strong relationships and coordinate effectively with multiple parties during outages and actively communicate updates to APG and BU partners
Must be comfortable with on-call rotation including weekend work
End user support - able to talk to users to discuss their problems and work through to a resolution
Self-motivated with exceptional oral and written communication skills, ability to communicate clearly and concisely
Strong ownership mentality with a focus on customer satisfaction
Detail oriented and organized with strong analytical skills
Experience working in a virtual or global team
Self-starter and ability to multitask with can do attitude
Familiarity with ITIL terms around incident and problem management

Nice To Haves

Knowledge of clickstream tagging
Experience in web analytics tools (preferably Adobe Experience Cloud tools) is Plus
Experience Azure, AWS is Plus
Experience working with Financial Services area will be a plus

Responsibilities

Maintaining clear, concise, and timely communication with affected parties during the investigation and resolution of any individual or system-wide outage
Maintaining the stability of the Production environment
Developing and continually revising suitable policies and procedures to ensure appropriate application development standards are available to guide development for systems deployed to Production
Servicing all requests for data or other activities that require access to Production systems
Working with development teams at the appropriate stages in application development to ensure any new systems or projects meet the Production standard
Maintaining and growing a body of knowledge that is accessible to all team members
Ensuring information regarding any support related activities or issues is available and easily accessible
Assisting in the investigation and troubleshooting of production issues
Playing an active role in mentoring/coaching/training and development of team members
Managing an outage incident, coordinating user communications, and other teams to help resolve an incident
Coordinating effectively with multiple parties during outages and actively communicate updates to APG and BU partners
Providing end user support
Managing multiple tasks and high-pressure situations for outage handling, management, or resolution