Site Reliability Engineer (SRE) - (AWS / Platform Support)

Diversified Services Network, Inc.•Irving, TX

1d•Hybrid

About The Position

Diversified Services Network, Inc. (DSN) is seeking a full-time Site Reliability Engineer (SRE) – (AWS / Platform Support) to join our team in Chicago, IL OR Peoria, IL OR Irving, TX! We offer a HYBRID schedule, full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!

Requirements

Experience supporting production grade, customer facing platforms in complex, multi‑team environments
A demonstrated ownership mindset, taking accountability for service stability, incident outcomes, and follow through beyond initial investigation
Strong understanding of AWS Kinesis streaming and messaging services, containerized and serverless compute using Fargate and Lambda, and CI/CD pipeline implementation using Azure DevOps
Experience utilizing ServiceNow for incident management and Azure Devops for features, user stories, etc.
Proven ability to partner effectively with engineering, product, and platform teams to resolve issues and improve operational efficiency
Experience driving root cause analysis and continuous improvement, turning incidents into long term reliability gains
Strong understanding of operational readiness standards, including monitoring, alerting and runbooks
Comfort operating in on-call or escalation roles, maintaining composure and clear communication during high impact incidents
Ability to identify gaps in processes or tooling and proactively improve support models, documentation, or workflows
Experience working within enterprise ITSM frameworks
Strong communication skills, with the ability to translate technical issues into clear status and impact updates for stakeholders

Nice To Haves

Degree not required, but nice to have

Responsibilities

Own incident tickets through the full lifecycle, from initial triage to resolution and closure
Collaborate with engineering, platform, product, and operations teams to diagnose issues and coordinate fixes
Communicate incident status, impact, and resolution progress to stakeholders
Lead or contribute to root cause analysis and ensure follow up actions are identified and tracked
Ensure platform reliability through monitoring, alerting, security, and operational best practices
Respond to and manage production incidents impacting AWS services and APIs
Drive reliability, stability, and operational readiness improvements across cloud platforms
Understand end‑to‑end technical and business flows to support production services effectively
Develop, maintain, and improve clear, actionable runbooks for operational support
Lead knowledge transfer sessions to ensure support teams are ready for production support