Site Reliability Engineer - Senior Consultant level

Visa•Austin, TX

17h•Hybrid

About The Position

Visa’s Technology Organization is a global community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated payment networks, capable of handling tens of thousands of secure transactions per second across millions of merchants and financial institutions worldwide. Pismo is a cloud‑native financial services platform operating as part of Visa. We design and deliver scalable banking and payment solutions used by some of the world’s largest financial institutions. Reliability, security, and scalability are foundational to everything we build. We are seeking a Senior Consultant, Site Reliability Engineering—a senior individual contributor who acts as a technical leader, architect, and force multiplier within Pismo. This role is designed for engineers who operate with high autonomy, thrive in ambiguity, and take end‑to‑end ownership of complex systems. As a Senior Consultant, you will define technical direction, set engineering standards, and influence how reliability engineering is practiced across teams and products. While this role remains hands‑on, a significant portion of your impact will come from technical leadership, mentorship, and architectural decision‑making. You will work across squads and domains, often where problems are not clearly defined, and success requires judgment, influence, and deep technical expertise.

Requirements

Proven experience operating as a senior individual contributor on complex, distributed, cloud‑native systems.
Demonstrated ability to lead without authority, influencing technical direction across teams.
Comfort operating with high ambiguity, defining problems as well as solutions.
Strong sense of ownership and accountability for outcomes, not just delivery.
Deep expertise in at least one general‑purpose programming language (e.g., Java, Go, Python, JavaScript).
Strong background in designing and operating highly reliable, scalable systems.
Hands‑on experience with modern cloud platforms and tooling (e.g., Kubernetes, Docker, CI/CD pipelines).
Solid understanding of observability, incident management, and production operations at scale.
Ability to communicate complex technical concepts clearly to engineers, product partners, and leadership.
Experience working closely with Product, QA, DevOps, and Agile teams.
Track record of mentoring and growing other engineers.
8+ years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience.

Nice To Haves

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
Familiarity and experience with DevOps ways of working
Familiarity and experience building, managing, and operating CICD platforms
Familiarity and experience with GitOps technologies
Familiarity and experience with Azure cloud services
Experience leading teams of technical professionals

Responsibilities

Act as a technical authority for reliability, scalability, and operational excellence within your domain.
Define and evolve architecture and engineering standards adopted across multiple teams.
Lead initiatives where the problem space is ambiguous, identifying gaps, defining solutions, and driving them to completion.
Make pragmatic trade‑offs between short‑term delivery and long‑term architectural health.
Own systems and platforms across their full lifecycle: design, implementation, deployment, operations, and ongoing evolution.
Be accountable for outcomes, including availability, performance, scalability, and maintainability.
Drive improvements in monitoring, incident response, error reduction, and operational maturity to support highly available financial systems.
Influence the technical roadmap and priorities for your team and partner teams based on identified business and engineering needs.
Collaborate closely with Product, Engineering, Security, and Platform teams to ensure solutions align with Pismo’s broader goals.
Break down large, complex initiatives into phased, deliverable milestones, guiding teams through execution.
Act as a mentor at scale, leveling up engineers through code reviews, design discussions, pairing, and technical guidance.
Review and remediate complex or underperforming systems, sharing expertise to unblock teams.
Enable teams consuming your platforms to solve complex problems more effectively through guidance and best practices.
Serve as a steward of Pismo’s engineering culture, modeling high standards for quality, ownership, and collaboration.
Actively participate in hiring and interview processes, helping to raise the technical bar with every hire.
Influence how reliability and operational excellence are valued and practiced across the organization.
Represent Pismo externally through technical talks, articles, or community engagement.
Contribute to industry conversations around reliability engineering, cloud platforms, and large‑scale distributed systems.