Site Reliability Engineer III

FedEx • Memphis, TN

103d • Remote

About The Position

FedEx Dataworks is an organization rooted in connecting the physical and digital sides of our network to meet today's needs and address tomorrow's challenges. We are creating opportunities for FedEx, our customers, and the world at large by exploring and harnessing data to define and solve true problems, removing barriers between data sets to create new avenues of insight, building and iterating on solutions that generate value, and acting as a change agent to advance curiosity and performance. Under limited supervision, develops and designs deliverables that support the resolution of complex problems and technical design gaps. Leads improvement initiatives that are aligned with overarching global reliability of the company's systems, including capacity planning, failover strategies, performance improvements and reduction of mean time to awareness/resolve. Leverages critical thinking to improve best practices and provides recommendations that ensure reliability and resiliency. Provides guidance to those in less senior positions.

Requirements

• Bachelor's degree or equivalent in Computer Science, Engineering, Information Systems or related field plus 3 years of experience in the job offered or equivalent work experience.
• Alternatively, a Master's degree in Computer Science, Engineering, Information Systems or related field plus 1 year of experience in the job offered or equivalent work experience.
• Experience with cloud platforms (e.g., Azure, AWS, GCP).
• Proficiency in programming and scripting.
• Experience with infrastructure as code.
• Knowledge of virtualization and containerization (e.g., Docker, Kubernetes).
• Experience with monitoring, alerting, and observability.
• Knowledge of reliability and availability engineering, implementing SLAs and SLOs.
• Experience in incident management, troubleshooting, root cause analysis, and continuous improvement.
• Familiarity with software development lifecycle, DevOps, and CICD.

Responsibilities

• Develop and design deliverables that support the resolution of complex problems and technical design gaps.
• Lead improvement initiatives aligned with global reliability of the company's systems.
• Implement capacity planning, failover strategies, and performance improvements.
• Reduce mean time to awareness/resolve.
• Leverage critical thinking to improve best practices.
• Provide recommendations to ensure reliability and resiliency.
• Guide less senior positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Couriers and Messengers
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees