Site Reliability Engineer II

IBM • Lowell, MA

119d

About The Position

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.

Requirements

• Professional backend software development experience in cloud environments
• Experience operating AWS, Azure, or Google Cloud infrastructure
• Enjoy working on a variety of scopes spanning software engineering, operations, and SRE
• Worked with SaaS or another type of managed software offering
• Expert collaborator able to effectively communicate across diverse teams and partners
• Customer-centric attitude and willingness to support engineering teams

Nice To Haves

• Interested or experienced in observability practices and how that can enable teams
• Worked to operationalize complex software at scale
• Worked on infrastructure/SRE teams in customer-centric and agile organizations with empathy and compassion
• A passion for automation, optimization, reliability, and operational maturity

Responsibilities

• Be responsible for and drive operational excellence through observability tooling and best practices
• Build technical skills and relationships within a team of engineers and SREs
• Make understanding our operational posture and resolving incidents easier for multiple engineering teams and product systems
• Participate in crucial decision-making related to various observability tools and services, including build vs. buy
• Deliver elegant, user-focused solutions that address the observability and cloud cost challenges we face in our cloud product

What This Job Offers

• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree