Site Reliability Engineer (AI Forms Platform)

Filevine

3d • Onsite

About The Position

Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc. Our Mission Filevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale. Job Summary We are seeking a Site Reliability Engineer (SRE) to build and maintain the production infrastructure for a new, mission-critical forms engine. You will be responsible for ensuring high availability, implementing SOC-aligned security controls, and managing the CI/CD pipelines that enable rapid iteration. This is a builder role where you will define the architecture for a new product line. We expect you to be an AI-augmented engineer, utilizing modern AI tools to automate infrastructure coding (IaC), troubleshoot incidents faster, and optimize system performance.

Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, or related field.
• 3+ years of SRE or DevOps experience, specifically in high-availability production environments.
• Cloud Proficiency: Deep expertise in AWS or Azure ecosystem, including container orchestration (Kubernetes/Docker).
• Security Mindset: Experience implementing security best practices (SOC2, HIPAA) in a cloud environment.
• Scripting: Proficiency in Python, Go, or Bash for automation.
• Agile/Scrum: 1 to 3 years experience with scrum/agile development methodologies.
• AI Adaptability: Willingness and ability to use AI/LLMs to accelerate infrastructure development and debugging.
• Communication: Excellent verbal and written communication skills to document architecture and incident reports

Responsibilities

• Infrastructure as Code: Architect and deploy secure, scalable infrastructure using Terraform, CloudFormation, or similar tools to support the new Forms Platform.
• Availability & Uptime: Ensure the platform meets strict SLA requirements for enterprise clients, minimizing downtime and "P1 incidents".
• Observability: Implement comprehensive monitoring, logging, and alerting (Datadog, New Relic, etc.) to provide deep visibility into AI model performance and system health.
• Security & Compliance: Design architecture that aligns with SOC standards and ensures proper handling of PII/PHI data and audit trails for model outputs.
• Release Engineering: Build and maintain efficient CI/CD pipelines to support the "tapering" of legacy systems and the rapid deployment of new features.
• Incident Response: Lead incident response efforts for the Forms Platform and conduct post-mortems to drive continuous improvement.
• Automation: Aggressively automate manual operations tasks using scripting (Python/Go) and AI tools to reduce toil.

Benefits

• A dynamic, rapidly growing company, focused on helping organizations thrive
• Medical, Dental, & Vision Insurance (for full-time employees)
• Competitive & Fair Pay
• Maternity & paternity leave (for full-time employees)
• Short & long-term disability
• Opportunity to learn from a dedicated leadership team
• Centrally located open office building in Sugar House (onsite employees)
• Top-of-the-line company swag

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees