Site Reliability Engineer 3

Granicus LAC • PR

98d

About The Position

Granicus is seeking an experienced and highly skilled Senior Site Reliability Engineer (SRE) to join our SRE team. As a Senior SRE, you will play a pivotal role in ensuring the reliability, scalability, and performance of our services. You will lead efforts in building and maintaining a robust infrastructure, automating processes, and guiding the team to implement best practices in site reliability.

Requirements

• Good understanding of Linux/Unix systems, networking, and cloud services (AWS, Azure, or Google Cloud).
• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of experience in site reliability engineering, system administration, or a similar role, with a proven track record of managing large-scale, high-availability systems.
• Expertise in Linux/Unix systems, networking, and cloud services (AWS, Azure, or Google Cloud).
• Proficiency in scripting languages (Python, Bash, Ruby) and programming languages (Go, Java, C++).
• Advanced knowledge of monitoring and logging tools (Prometheus, Grafana, Splunk), configuration management (Ansible, Chef, Puppet), and CI/CD pipelines.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve complex issues efficiently.
• Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Demonstrated ability to lead and mentor a team, drive projects to completion, and manage cross-functional initiatives.
• Relevant certifications such as AWS Certified DevOps Engineer, Google Cloud Professional DevOps Engineer, or similar.
• In-depth understanding of containerization (Docker, Kubernetes) and infrastructure as code (Terraform, CloudFormation).
• Experience with database management (SQL, NoSQL), load balancing, and distributed systems.

Responsibilities

• Provide production support on a shift according to the team on-call roster.
• Work on customer and internal engineering/implementation team raised tickets while not on-call for production support.
• Work on SREs backlog items.
• Continuously monitor the health and performance of our services, systems, and infrastructure.
• Respond to alerts and incidents promptly to ensure high availability.
• Develop and maintain automation scripts and tools to streamline operations and reduce manual intervention.
• Assist in troubleshooting and resolving incidents, performing root cause analysis, and implementing long-term fixes to prevent recurrence.
• Participate in designing and implementing system improvements to enhance reliability, scalability, and performance.
• Work closely with software engineers to understand application requirements, provide feedback on design and architecture, and support deployment and release processes.
• Create and maintain documentation for processes, procedures, and troubleshooting guides to ensure knowledge sharing within the team.
• Assist in capacity planning activities to anticipate future needs and ensure that our infrastructure can handle growth.
• Implement and adhere to security best practices to protect our systems and data.

Benefits

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
• Work From Home Reimbursement – Support a productive home office environment.
• Private health, vision, dental and life insurance – 100% Employer-Paid. Comprehensive coverage for you and your family.
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.
• Pension Plan and Retirement options.
• Online Learning Platforms – Fuel your professional development.
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees