About the position
At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals’ lives better makes life better – join our team today! The SiteOps team serves the Elanco manufacturing and research and development sites in the North American region. This role is based at the Fort Dodge Manufacturing facility providing IT support primarily for Fort Dodge with occasional support for other manufacturing, R&D and warehousing facilities within North America. The SiteOps team member in this role will closely support our R&D Lab customers in these locations and will need to be able to work across the R&D and Manufacturing Quality Lab boundaries. The SiteOps IT Analyst must establish close relationships with key business customers to identify business needs and then deploy and support the appropriate information systems to meet those needs.
Responsibilities
- In-depth knowledge of site business processes and how they interact with IT systems.
- Advise and influence business areas during requirements gathering to ensure decisions lead to a solution that represents business needs.
- Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis.
- Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementations.
- Critically evaluate user requests, and use technical and process knowledge to determine underlying true business needs.
- Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
- Develop requirements specifications according to standard templates, using natural language and implement solutions based on those requirements.
- Provide expertise and leadership in the development and integration of IT and Lab solutions that support systems and business processes.
- Network with other IT or Lab support resources to stay aware of initiatives going on around the company, inform others of our own initiatives, share reusable solutions, and capture best practices.
- Author project deliverables including project charter, change proposal, and project plan.
- Develop or update project plans including the determination of project activities and milestones.
- Manage execution of projects to ensure adherence to budget, schedule, and scope.
- Provide ongoing communication on projects, issues, and major deliverables to management and staff.
- Develop and execute communication plans including monthly status reports, presentations and site communications.
- Simultaneous management/oversight of multiple projects across job function.
- Ability to deal with complex relational data and databases.
- Familiarity with different operating systems and basic computer knowledge.
- Knowledge of computer infrastructure – networking, security, wireless, etc. especially as applied at Elanco.
- Strong troubleshooting and problem solving skills.
- Ability to proceduralize /streamline complex IT functions.
- Fundamental knowledge of computer systems.
Requirements
- BA/BS Degree (IT, Operational Technology, Chemistry & Chemical Engineering) or equivalent experience in lieu of degree.
- 3 years experience in Information Technology.
- 3 years experience in Lab Technology infrastructure support.
- Compliance to all safety policies and regulations.
- Knowledge of assigned business processes (lab, supply chain, quality, science, administration, etc.).
- Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
- Accurately prepares written business correspondence that is coherent, grammatically correct, effective, professional and engaging.
- Equally strong oral presentation as well.
- Qualified candidates must be legally authorized to be employed in the United States.
Nice-to-haves
- Previous Technology Integrator/Business Analyst experience.
- Previous Lab Analytical Equipment/Information Technology infrastructure support experience.
- Experience with Elanco established ITIL management tool (ServiceNow).
- Computer System Validation experience.
- Understanding qualification processes/ adherence to those processes.
- Fluent with standard MS Office tools.
- Strong understanding of manufacturing related computer systems and data.
- Ability to network with other sites and capture best practices.
Benefits
- Multiple relocation packages.
- Two weeklong shutdowns (mid-summer and year-end) in the US (in addition to PTO).
- 8-week parental leave.
- 9 Employee Resource Groups.
- Annual bonus offering.
- Flexible work arrangements.
- Up to 6% 401K matching.
