Site Operations Process Associate

Zipline•South San Francisco, CA

13h•Onsite

About The Position

We are hiring an Associate Operations Process Analyst to support the development of a data-driven operations environment. This role will focus on building dashboards, monitoring performance, and surfacing issues to the appropriate teams. You will help create visibility into operational health, identify trends or gaps, and ensure the right stakeholders are informed. This is a strong entry-to-mid level role for someone who is analytical, detail-oriented, and interested in how data can improve real-world operations.

Requirements

2+ years of experience in operations, analytics, or a related field
Strong Excel / Google Sheets skills; basic SQL or willingness to learn
Strong attention to detail and organizational skills
Ability to work with data and communicate findings clearly
Comfortable working in a fast-paced, cross-functional environment

Nice To Haves

Familiarity with BI tools (Tableau, Looker, Mode, etc.) is a plus
Exposure to operations, logistics, retail, or field-based environments
Experience working with dashboards, reports, or performance metrics
Interest in process improvement and operational efficiency

Responsibilities

Create and update dashboards that track key operational metrics and performance
Ensure dashboards are accurate, easy to use, and aligned with team needs
Support improvements to reporting by refining metrics, definitions, and visualizations
Help automate recurring reporting where possible
Track operational metrics and flag anomalies, trends, or performance gaps
Investigate basic drivers behind issues and provide initial context
Escalate findings to the appropriate stakeholders for further action
Support ongoing reporting for key operational reviews
Help identify and document owners for key metrics, dashboards, and workstreams
Ensure issues and insights are visible to the right teams
Assist in tracking follow-ups and maintaining visibility into open items
Contribute to improving clarity around roles and responsibilities across workflows
Validate data accuracy across dashboards and reports
Identify discrepancies or gaps in data and flag for resolution
Work with data/engineering partners to resolve data issues
Help maintain consistent metric definitions and documentation
Help make data more accessible and understandable for operations teams
Contribute to documentation and basic training materials for dashboards and tools
Encourage consistent use of dashboards for day-to-day decision-making