UG2-posted 3 months ago
Foxborough, MA
101-250 employees

The Planner / Scheduler / Dispatcher coordinates and optimizes labor and resources to ensure flawless execution of all stadium and convention events. This role manages shift scheduling, work loading, fiscal planning and forecasting, and labor cost optimization to support seamless event operations. The ideal candidate is highly organized, data-driven, and comfortable working in a dynamic environment. The role interacts with multiple departments and work forces including the janitorial, operations & facilities functions.

  • Develop, publish, and adjust employee schedules for all events, including nights, weekends, and holidays.
  • Dispatch staff and contractors to appropriate zones and functions based on event needs.
  • Track attendance and manage last-minute changes to ensure adequate coverage.
  • Adjust schedule as needed based on additional customer requests and changes to operations plan.
  • Allocate tasks and labor hours based on event size, location, and complexity.
  • Coordinate with event managers, custodial, security, and facilities teams to align staffing with operational requirements.
  • Maintain up-to-date rosters of on-call and seasonal staff.
  • Prepare weekly and monthly labor forecasts based on event calendars and historical trends.
  • Monitor actual versus budgeted labor and overtime costs, identifying variances and recommending corrective actions.
  • Contribute to annual staffing budgets and cost-per-event analyses.
  • Implement systems and processes to improve labor efficiency and reduce waste.
  • Evaluate vendor/subcontractor usage and recommend adjustments to improve cost control.
  • Track key performance indicators (KPIs) related to staffing and cost effectiveness.
  • Serve as the central point of contact for scheduling and dispatch inquiries.
  • Provide regular updates to management on staffing levels, costs, and operational risks.
  • Produce reports for leadership summarizing labor utilization and event support metrics.
  • Sit in operations meeting and provide meeting notes and minutes to share with respective department and ensure accurate information is happening.
  • Create and maintain archive system of all events for referral and retention of relevant knowledge for future use.
  • 3+ years of experience in workforce scheduling, dispatching, or operations planning (stadium, arena, or large-scale event environment preferred).
  • Strong understanding of labor budgeting, forecasting, and cost control.
  • Proficiency in scheduling software, workforce management tools, and Microsoft Excel.
  • Excellent organizational, communication, and problem-solving skills.
  • Ability to thrive in a fast-paced environment and make quick, data-driven decisions.
  • Availability to work evenings, weekends, and holidays as needed.
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